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About the Role

As a Customer Success Engineer within the SASE team, you will be the day-to-day technical contact for customers, building relationships to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions, acting as the frontline defense against pressing cybersecurity challenges.

Responsibilities

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions.
Assist customers in implementing Palo Alto Networks SASE solutions and fully integrating them into their security and networking operations.
Serve as the first line of defense in proactively addressing customer needs for technical assistance, coordinating and prioritizing timely resolutions with engineering teams.
Act as a customer advocate in influencing product roadmap and improvements.
Coach customers on establishing and managing their Cloud Security Change Management / Governance / Center of Excellence program.
Identify risks to customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits.

Requirements

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field.
Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles.
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices.
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP).
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.).
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
Strong consulting and project management skills.
Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business.
Ability to multi-task and work in a fast-paced environment.
Availability to provide after-hours deliverables on a scheduled / non-scheduled basis.
Fluent level of German language is required.

Skills

SASE technologies
Cloud eco-systems and integrations
SASE architecture and value proposition
Data Security product suite (CASB, DLP)
Linux (including BASH and Python scripting)

Location

Remote

Work Type

Remote
Hybrid

Experience Level

Minimum 5 years relevant work experience

Education Level

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field

About the Company

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Here, everyone has a voice, and every idea counts.
If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.
This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.
You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
With uncertain macroeconomic conditions putting pressure on organizations to do more with less, investing in IT solutions that reduce complexity and cost are more important than ever.
For security and networking infrastructure, this means adopting a Secure Access Service Edge (SASE) strategy.
According to Gartner, "By 2025, 80% of enterprises will have adopted a strategy to unify web, cloud services, and private application access using a SASE/SSE architecture, up from 20% in 2021."
Gartner has recognized Palo Alto Networks as a Leader in the 2023 Gartner® Magic Quadrant™ for SSE.
This recognition joins our recent acknowledgment as a Leader in the 2022 Gartner Magic Quadrant for SD-WAN.
We believe that, taken together, these emphasize our commitment to delivering best-in-class cybersecurity solutions that help organizations stay secure and agile in this hybrid era.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Equal Opportunity

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.