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About the Role

The Senior Manager, Operations oversees day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and project execution. This role drives team development, customer satisfaction, and financial performance through leadership and strategic decision-making, partnering with internal teams and customers to ensure service excellence and sustainable growth.

Responsibilities

• Forecast weekly tasks, timing, and assignments.
• Analyze and forecast factors affecting results to maximize efficiency.
• Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement.
• Utilize the OPS System for compliance.
• Monitor work authorizations.
• Share manpower, resources, and tools across branches as needed.
• Mentor, coach, and lead personnel to build a high-performing team.
• Participate in employee recruitment, hiring, counseling, and terminations.
• Ensure all employees meet required safety training.
• Provide performance appraisals, feedback, and growth opportunities.
• Promote continuous learning and professional development.
• Build and maintain strong customer relationships to promote trust and repeat business.
• Survey customers, achieve minimum satisfaction ratings, and follow up on feedback.
• Take prompt action to resolve customer complaints.
• Drive productivity in field operations by implementing process improvements.
• Achieve minimum budgeted net profit for the branch.
• Manage billing and collections.
• Track accounts receivable and manage working capital.
• Achieve minimum productivity requirements.
• Prospect for new business leads to ensure growth targets.
• Pre-plan and identify methods to eliminate hazards daily by work task.
• Observe habits and hazards of others and bring them to their attention.
• Uphold safety as the most important company goal and support achieving zero accidents.
• Promote open communication regarding safety concerns, suggestions, improvements, and PPE needs.
• Obtain expected safety training.

Requirements

• High School Diploma or equivalent required.
• Bachelor's Degree in Engineering or related field preferred.
• 10+ years of experience in engineering, project management, or technical leadership.
• Past leadership or supervisory experience strongly preferred.
• Familiarity with electrical power distribution, motion control, and project management tools.
• Positive safety attitude and personal integrity are non-negotiable.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes.
• Proven ability to manage risk and profitability successfully.
• Strong interpersonal and leadership skills, including managing diverse personalities.
• Decisive and solutions-oriented.
• Excellent customer service orientation; able to build trust with internal teams and external clients.
• Effective at working independently and as a team leader, with the ability to guide and motivate others.
• Office and field environment requiring sitting and standing.
• Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.

Skills

• Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Estimating
• Scheduling
• Budgeting
• Strategic planning
• Risk management
• Profitability management
• Interpersonal skills
• Leadership skills
• Customer service
• Team leadership
• Electrical power distribution
• Motion control
• Project management tools

Experience Level

• 10+ years experience
• Past leadership or supervisory experience

Education Level

• High School Diploma or equivalent
• Bachelor's Degree in Engineering or related field preferred

About the Company

• At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence.
• Values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication