Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
You’ll help ensure our Salesforce CRM and Marketing Cloud tools are well-maintained, accurate, and easy for teams to use, enabling them to run better campaigns and make confident, data-led decisions.
Responsibilities
- Championing the team goal of maintaining a secure, clean, accurate, and up-to-date database through data cleansing and promoting best practices within the Salesforce org.
- Contributing to and developing written guidelines, retrieving and preparing data for upload using Data Loader, and manipulating data with Excel tools.
- Supporting internal users with day-to-day services including reporting, creating and editing list views, and maintaining page layouts and best practices.
- Actively participating in projects, owning tasks, contributing to project conversations, and liaising with stakeholders to suggest solutions.
- Running and improving training sessions for staff on Salesforce basics and advanced functionality.
- Using Form Assembly to create and manage forms, ensuring accurate data collection and entry into Salesforce, and handling error messages.
- Using Jira to proactively create and track work.
- Working closely with Third Party support providers to progress work.
- Working within the Salesforce NPSP data model, ensuring accurate management of constituents, relationships, and donations.
- Supporting the use and development of Salesforce Marketing Cloud Engagement, including managing data extensions, contact segmentation, and audience creation.
- Ensuring data quality and compliance within Marketing Cloud by maintaining accurate subscriber data, managing preferences, and supporting GDPR best practices.
- Collaborating with stakeholders to translate campaign requirements into technical builds, including personalization, dynamic content, and automation.
- Monitoring campaign performance through reports and analytics, providing insights and recommendations.
- Supporting integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues and ensuring consistency.
- Contributing to documentation and best practice guidelines for Marketing Cloud usage.
- Assisting with user support and training related to Marketing Cloud functionality.
Requirements
- Certified Salesforce Platform Administrator
- At least two years of experience working in Salesforce Administration
- Experience translating user requirements into technical solutions
- Right to work in the UK
Skills
- Data cleansing
- Data Loader
- Excel tools and functions (Vlookup, conditional highlighting, filters, formatting)
- Salesforce reporting
- List views
- Page layouts
- Form Assembly
- Jira
- Salesforce NPSP data model
- Marketing Cloud Engagement
- Data extensions
- Contact segmentation
- Audience creation
- Subscriber data management
- Preference management
- GDPR best practices
- Personalisation
- Dynamic content
- Automation
- Campaign performance monitoring
- Integration troubleshooting
Location
- London Waterloo
- Remote
Work Type
- Hybrid working
- Nine day fortnight
- 12 month fixed term contract
Experience Level
- At least two years experience working in Salesforce Administration
Salary/Compensations
- £35,000 - £40,000 per annum
Benefits
- Unlimited annual leave
- Healthcare cash plan
- 6% pension contribution
- Therapeutic services (after completion of probation)
About the Company
- We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
- We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
- We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
- A work environment that values creativity, personal growth and collaboration.
Equal Opportunity
- We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online.
- We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.