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About the Role

The Manager, Fashion Expertise plays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client. This role will support the San Francisco, Neiman Marcus San Francisco, Palo Alto, and Nordstrom Valley Fair boutiques, acting as the liaison between the Fashion Expertise Office and Fashion Retail teams. The Manager develops the expertise of CHANEL Boutique teams across collections, product knowledge, luxury service standards, client experience, and styling, driving interactive learning, facilitating styling development, providing individual coaching, and partnering with Boutique Leadership Teams to sustain and elevate retail boutique performance.

Responsibilities

Deliver inspiring, concrete, and impactful in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors.
Position CHANEL as the ultimate fashion house at each collection launch, delivering a collection message consistent with global vision yet tailored to local specificities.
Support retail staff in understanding and transmitting CHANEL's fashion singularity.
Promote monthly digital learning content and track digital learning completion.
Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections.
Coach Style Advisors to enhance their ability to provide personalized style advice, curate looks and build strong client relationships grounded in individual tastes and lifestyles.
Animate styling training workshops and strengthen Style Advisor & Fashion Advisor confidence and skill in offering personalized styling recommendations.
Monitor styling training effectiveness through observation and qualitative feedback.
Co-create action plans with Boutique Leadership on Style Advisor & Fashion Advisor styling development and client opportunities.
Partner with Fashion Expertise Home Office, Style Advisors and Fashion Advisors to animate client styling appointments in boutiques including following up on KPI tracking.
Provide client feedback to Fashion Expertise Home Office.
Identify individual training and coaching needs and tailor development plans accordingly in strong partnership with Boutique Leadership.
Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence.
Recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles.
Cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives.
Drive the transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow-sellers.
Partner with the Boutique Leadership Team on service indicators, Voice of Client (VOC) results, and deliver qualitative insights to Fashion Expertise Home Office.
Partner closely with Boutique Leadership to design and deliver inspiring New Hire onboarding programs, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House.
Support Boutique Managers in the delivery of onboarding content, ensuring consistency of the CHANEL experience from day one.

Requirements

Minimum 5 years of related experience.
Ability to travel frequently across boutiques within the market.
Ability to lift 15 lbs, walk and/or stand for extended periods of time.
A flexible schedule with the ability to work late nights, weekends, and some holidays.
Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.

Skills

Recognized styling expertise and a strong, confident fashion flair.
A client-centered mindset, always seeking to deliver unforgettable experiences and lasting connections.
Significant experience in luxury fashion, retail, or hospitality, with a deep understanding of client expectations in a luxury environment.
Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate.
Outstanding interpersonal and communication skills, with the ability to connect authentically with individuals and groups of all sizes.
A proven ability to manage, motivate, building a collaborative, team-focused culture and providing constructive feedback with confidence.
Strong organizational skills, with the ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently.
Sound judgment and autonomy, with the ability to exercise good decision-making and provide clear, concise updates to management.
A genuine passion for the House of CHANEL, its heritage, creations, codes, and its commitment to social and cultural initiatives.
Foreign language skills are a plus but not required.

Location

San Francisco

Work Type

Full-time
Onsite

Experience Level

Minimum 5 years of related experience

Education Level

Bachelor’s degree (preferred)

Salary/Compensations

$92,400 - $130,000

Benefits

Wellbeing resources include dedicated paid time off for wellbeing, Wellbeing Days in Retail, and a Wellbeing fund.
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
Generous paid time off policies to include vacation, holiday, sick and volunteer days.
401K and other incentives.
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

About the Company

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired and feel included, now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.