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About the Role
We are seeking a Senior Technology Process Improvement Analyst to join our global technology function in London. This role focuses on improving systems and process efficiency and effectiveness, identifying opportunities for gains, and ensuring clear operating models and high-quality service standards.
Responsibilities
- Own and maintain Technology process documentation, ensuring it remains current, consistent, and fit for purpose.
- Plan and lead discovery activities to capture as-is processes, pain points, controls, and dependencies.
- Identify process gaps, inefficiencies, and control weaknesses; perform root-cause analysis; and produce improvement recommendations.
- Design to-be processes and supporting operating model components.
- Manage cross-functional process touchpoints and ensure Technology processes align with enterprise requirements and policies.
- Facilitate governance and stakeholder forums to agree standards, drive adoption, manage exceptions, and ensure consistency.
- Define and communicate how Technology services are delivered and how colleagues engage with Technology.
- Create executive-ready materials and present recommendations to senior stakeholders.
- Ensure process alignment with the parent company, recommending local tailoring where required.
- Embed risk, compliance, and control requirements into process design.
- Identify and assess automation opportunities, facilitating workshops to define requirements, benefits, risks, and implementation approach.
- Use data and analysis to quantify process performance, identify trends, pinpoint root causes, and prioritize improvements.
- Ensure any use of AI/automation within Technology processes follows governance, data classification, confidentiality, and appropriate human oversight.
- Represent Technology process requirements in company-wide initiatives, influencing outcomes and driving adoption of agreed standards.
- Conduct periodic health checks/audits of process documentation and improvement governance, tracking actions through to completion.
- Lead delivery of process improvement initiatives, working with minimal supervision and escalating risks/issues appropriately.
Requirements
- Technology process improvement delivery across global/regional teams.
- Stakeholder management and facilitation (workshops, consensus) plus executive-ready communication.
- Self-starter; owns work end-to-end and escalates risks/issues appropriately.
- Working knowledge of AI for process improvement (e.g., LLMs, text analytics) applied with appropriate governance and oversight.
Skills
- Process mapping
- Operating models
- Service standards
- Stakeholder engagement
- Process documentation
- Root-cause analysis
- Risk management
- AI for process improvement
- Data analysis
- Process mining
- Workflow analytics
- Operational reporting
- Communication
- Problem-solving
Location
- London
Work Type
- Full-time
Experience Level
- Senior
Benefits
- 25 days of annual leave with option to buy/sell more days
- Adoption and fertility leave
- Generous enhanced parental leave
- Comprehensive private insurance coverage for employee and dependents
- Group Life Insurance coverage of 9x basic annual salary
- Group Income Protection up to 75% of basic annual salary
- Optical benefits
- 15% combined employee/employer contributions to savings/retirement
- Subsidized gym membership
- Access to Employee Assistance Program
- Cycle to Work and Electric Car Salary Sacrifice Scheme
- Time off for volunteering
- Charitable matching of employee donations
About the Company
- Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step.
- We work hard and thrive on achievement, but we also know how to have fun and relax too.
- We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.
- Providing employees with a healthy work-life balance is very important to our culture.
- We have a wide range of employee benefits and we host regular social activities and well being initiatives.
- We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
- Pacific Life Re values innovation and a dynamic approach to the marketplace, not afraid to disrupt and challenge industry thinking.
- We have offices across Europe, Asia, North America, Australia, and Bermuda with over 1000 employees globally.
- We take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Equal Opportunity
- We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities.
- We support all employees to thrive and achieve their fullest potential.
- As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.
- Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.