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About the Role

The Patron Experience and Marketing Strategist for the Visual and Performing Arts Center plays a pivotal role in promoting department programming by overseeing marketing, social media presence, box office operations and front-of-house experience, in addition to overseeing event logistics and day-of event supervision. This position blends creative storytelling with strong organizational and customer service skills to ensure events are well-attended and well-run.

Responsibilities

Assist in the creation of physical publications for the department, including posters, programs, postcards and mailings.
Develop and execute marketing campaigns to promote department events.
Manage and maintain VPA social media, digital ads and email marketing pieces.
Create and maintain regularly scheduled e-communications to the box office patron list and student community via the Arts Buzz newsletter.
Gather promotional information and graphics from VPA faculty and staff for social media usage.
Analyze metrics and data from social media and e-correspondences and recommend strategies to improve reach, exposure and effectiveness.
Manage VPA box office, including staffing, supervision and training of box office work study and volunteer students, subscription and group ticket reservations, box office general procedures, audience seating assignments, and accommodations for VIPs and persons with special needs.
Oversee daily box office services, including ticket sales, printing, reporting and reconciliations.
List PAC events in online ticketing system in a timely manner.
Oversee front-of-house box office operations for all VPA events, including ticket sales, will call and door supervision.
Manage and upkeep of box office patron mailing lists.
Support all concert, performance and event logistics, including day-of-event duties.
Oversee student work study onboarding, scheduling/assignment and time approval.
Ensure a welcoming, organized and accessible environment for all patrons.
Address audience needs and resolve issues in real time.
Assist with bookings in Google calendar for daily use of PAC rooms and spaces.
Schedule/troubleshoot with third party vendors responsible for ticketing system and large format printer maintenance.
Assist in the maintenance of appearance and efficiency of the PAC facility.
Demonstrate and role-model all of Le Moyne’s mission-based competencies in every interaction.
Strengthen digital literacy skills through education and the application of digital technologies.
Support cura personalis by treating all individuals with dignity, professionalism and kindness.
Promote cura apostolica by aligning professional goals with college’s strategic goals.
Demonstrate excellent work attendance, reliability and work ethic.
Attend and actively participate in required meetings and training sessions.
Comply and adhere to all of Le Moyne’s established policies, procedures and codes of conduct.
Complete all required federal, state, institution and department trainings.
Engage in a planned program of professional development.
Continually maintain skills and knowledge relative to the position and technology industry.
Perform a variety of related duties as assigned.

Requirements

Must be able to work a variable schedule with evening and weekend hours required for events.
Must be able to work a combination of office work and on-site event coordination.

Skills

Social media management
Content creation
Interpersonal skills
Customer service skills
Multitasking
Organization
Graphic design (e.g., Adobe Creative Suite or similar tools)
Basic photography/video editing for digital content
Familiarity with ticketing or box office systems
Experience working with artists, performers, or arts organizations

Location

Syracuse, N.Y.

Work Type

Full-time
On-site

Experience Level

Not specified

Education Level

Bachelor’s degree in marketing, communications, arts administration or a related field required
Master’s degree preferred

Salary/Compensations

$62,354 annually

Benefits

403(b) Retirement contribution- (9.5% Employer match)
Generous tuition coverage
Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
Health Savings Accounts- (Partially Employer funded)
Basic Life & AD&D Insurance- (Employer paid)
Short and Long Term Disability Insurance (Employer paid)
Supplemental Life & AD&D Insurance
Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
12 paid holidays
Generous time off package
35 hour work week

About the Company

Le Moyne College is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service.
Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.
Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences.
Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life.
Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.
Le Moyne College aims to advance the values of diversity and inclusiveness at the college.
To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community.

Equal Opportunity

Le Moyne College prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Le Moyne College is an equal opportunity employer and encourages women, persons of color, and Jesuits to apply for employment.