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About the Role

The Settlement Administrator will aid, support, and help coordinate the functions and interactions of the Settlements Team while providing the best customer service possible.

Responsibilities

• Use analytical and investigation skills to resolve customer inquiries.
• Respond to telephone and electronic enquiries in a courteous and professional manner.
• Process bank traces, chargebacks, and reversals using various 3rd party interfaces.
• Investigate discrepancies, and issue adjustments.
• Assist in month-end activities including preparation and delivery of statements, billing, and making accounting entries.
• Safeguard the interests of the company at all times by compliance with the Payment Card Industry (PCI) and Interac regulations.
• Follow established work priorities, ensuring that deadlines are met, and procedures are followed.
• Perform general clerical duties.
• Assist with special projects as they arise.

Requirements

• A college diploma is required together with some related experience.
• Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit processing.
• Exceptional organizational skills with demonstrated attention to detail.
• Established ability to exercise absolute discretion and maintain confidentiality.
• Highly motivated and able to work well both independently and as part of a team.
• Ability to work in a high pressure, fast paced environment.
• Confident and versatile, with ability to multi-task and prioritize work, strong time management skills.
• A desire to succeed and eagerness to learn new skills.
• Basic Excel skill is a must, preferably Intermediate to advanced skill.
• Excellent communication and interpersonal skills.
• A background in customer support would be beneficial.

Skills

• Communication
• Customer Service
• Teamwork
• Self-motivated
• Integrity
• Basic Excel skill
• Intermediate to advanced Excel skill
• Customer support

Work Type

• Contract

Education Level

• College diploma

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• EAP
• Paid time off

About the Company

• NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry.
• Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences.
• NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.
• Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry.
• Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.
• We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint.
• Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions.
• NRT believes in the value of connection and community.
• We believe that our diversity in skills and background make us a unique and formidable culture.
• Additionally, we believe in encouraging the growth of individual development, and recognize that our success depends on developing each other.
• We know that to be the innovative FinTech leader that we are, it’s all hands on deck.
• NRT knows that to stand firm, we need to stand together.
• Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more.
• NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development.
• We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more.
• Joining NRT is more than a job: it’s an opportunity to grow and discover.
• To learn more about who we are and what we do, visit our website at www.nrttech.com.

Equal Opportunity

• NRT is an equal opportunity employer and does not use AI within its hiring process in most cases.
• In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided.
• It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job.
• NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
• NRT welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.