Operations Associate, Courier HR (m/f/x) at Wolt - English | Germany | Rezi

Operations Associate, Courier HR (m/f/x) at Wolt - English

Operations Associate, Courier HR (m/f/x)

Wolt - English · Germany

1 months ago

Operations Associate, Courier HR (m/f/x)

Wolt - English · Germany

2 months ago
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About the Role

We are seeking an empathetic, curious, and hands-on HR Associate to support key HR functions, including performance evaluations, compliance, employee documentation, and daily HR operations. This role focuses on creating a smooth and consistent employee experience for Wolt couriers in Germany, leveraging technology and cross-collaboration.

Responsibilities

  • Act as a trusted point of contact for Wolt couriers across Germany, supporting them with general HR topics, performance-related questions, and day-to-day employee inquiries.
  • Manage the full employee lifecycle, including onboarding, offboarding, contractual changes and documentation, and leave management.
  • Ensure compliance by managing and auditing all personnel-related documents.
  • Maintain high-quality data integrity within HR systems by identifying errors and following up on missing information.
  • Collaborate closely with Payroll to ensure timely and accurate salary payments.
  • Continuously contribute to the improvement of HR processes and the overall employee service experience.
  • Independently leverage AI tools to drive process improvements, automation, and smarter ways of working.
  • Bring empathy, curiosity, ownership, and a hands-on mindset to the role with the understanding that every task matters when it supports our people.

Requirements

  • A completed commercial vocational training (kaufmännische Ausbildung), ideally complemented by further HR certification or proven work-experience in the field.
  • Basic understanding of data protection (GDPR) and labor law.
  • Fluent in English (written and spoken) and German at a minimum B2 level (C1 preferred).
  • A service-oriented approach with a genuine care and passion for creating great employee experiences.
  • General proficiency in digital tools and HR systems; experience with AI tools and an interest in automation and process improvement are a big plus, but not a must.
  • Initial experience working with HRIS or Workday platforms and maintaining accurate employee records is desirable.
  • A structured, detail-oriented work style with a passion for refining HR workflows.
  • A proactive, hands-on attitude with the ability to tackle challenges both independently and as part of a team.
  • Comfortable with cross-functional collaboration and supporting multiple stakeholders.
  • Proficiency in tools such as Zoom, DocuSign, Google Workspace, Monday.com, or similar platforms is an advantage.
  • Curious, eager to learn, and motivated to continuously develop your HR and operational expertise.
  • The hiring process includes conversations with the talent acquisition partner, hiring managers and a practical assignment with a final cross-functional discussion.
  • Submit application and resume in English.

Skills

  • AI tools
  • Data protection (GDPR)
  • Labor law
  • HRIS
  • Workday
  • Zoom
  • DocuSign
  • Google Workspace
  • Monday.com

Location

  • Germany

Work Type

  • Hybrid
  • Office presence three times a week
  • Two optional work from home days

Experience Level

  • Entry-level
  • Associate

Education Level

  • Commercial vocational training (kaufmännische Ausbildung)
  • HR certification

About the Company

  • At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world.
  • In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
  • In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
  • Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way.
  • So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Equal Opportunity

  • We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
  • That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
  • We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.