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About the Role

The Access to Benefits Helpline (A2B) serves as an intake line for inquiries regarding consumer law, employment, unemployment insurance benefits, education, homelessness, and government benefits. The Intake Paralegal Casehandler will conduct general intake, provide advice, brief services, and maintain a caseload.

Responsibilities

• Conduct telephone intake and client interviews, provide advice, direct assistance, and assess requests for services for various matters, including government benefits, employment, health law, and education.
• Identify, assess, and escalate time-sensitive and emergency legal issues to supervisory staff.
• Provide oral and written advocacy to or on behalf of clients.
• Conduct factual and legal research.
• Maintain case records.
• Assist with complying with grant requirements.
• Respond to inquiries from civil practice units, government agencies, and the public.
• Advocate on behalf of clients with government agencies.
• Provide support to the Disability Advocacy Project, Government Benefits, and other units as needed.
• Utilize Excel to generate daily, weekly, and monthly reports.
• Carry out other tasks of general assistance to the work of the Intake unit.
• Perform other duties as assigned.

Requirements

• A bachelor’s degree (strongly preferred).
• A paralegal certificate from an ABA accredited paralegal program.
• A high school diploma/GED and 4+ years of legal work experience.
• 4+ years of combined higher education and legal work experience.
• Paralegal certificate from ABA-accredited paralegal program or Bachelor’s degree in a relevant field.
• Fluency in Spanish or other languages is preferred.
• Excellent writing, verbal, and computer skills.
• Prior experience utilizing Excel in school or professional settings required.
• Excellent organizational skills.
• Ability to work independently as well as collaboratively in a team.
• Ability to manage a reasonable volume of work and solve problems creatively.
• Ability to coordinate and collaborate successfully with other groups and organizations.
• Commitment to protecting the rights of low-income clients.
• Basic Excel skills and prior use of Excel in a work or educational setting are preferred.
• Experience in and/or commitment to advocacy and protecting the rights of low-income people and immigrants is strongly desired.
• Knowledge of disability and/or government benefits or employment law is strongly desired.
• Experience assisting people in crisis is desirable.
• All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit.
• LAS will provide a letter documenting employment status for citizens of Canada and Mexico that is needed to obtain a TN visa.

Skills

• Excel
• Writing
• Verbal communication
• Computer skills
• Organizational skills
• Problem-solving
• Collaboration

Location

• Citywide

Work Type

• Full-time

Experience Level

• 4+ years of legal work experience
• 4+ years of combined higher education and legal work experience

Education Level

• Bachelor's degree
• Paralegal certificate from an ABA accredited paralegal program
• High school diploma / GED

Salary/Compensations

• $66,843 - $102,358

Benefits

• Health insurance
• Paid vacation
• Disability insurance
• Life insurance
• Public Service Loan Forgiveness (PSLF)
• State and Federal loan forgiveness programs
• Assistance from New York state for loan repayments (for NY residents, depending on years of practice)

About the Company

• The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation.
• We are dedicated to building strong professional relationships with clients, understanding their diverse circumstances, and meeting their needs.
• Every member of our community is expected to continuously learn about identity, bias, and systemic forms of oppression and participate in efforts to dismantle bias in all forms.

Equal Opportunity

• As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity, gender expression, disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.