Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Account Manager, you will manage existing clients and build new relationships with dealers who use TOOLBX to manage their business. This role directly impacts dealer and customer satisfaction, adoption, retention, and the overall success of TOOLBX. You will work closely with Engineering, Onboarding, Product, and Sales Teams. This is a revenue-owning role responsible for renewals, cross-sell, and up-sell across your assigned book of business.

Responsibilities

Drive user engagement by identifying opportunities to help dealers adopt digital order management.
Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot, and advocate for dealers’ needs.
Act as the main point of contact for active E-Commerce dealers at TOOLBX.
Work closely with the Implementation Manager to prepare dealers for launch and manage the post-onboarding journey to drive dealer success.
Be the voice of the dealer to drive product/business related changes.
Drive engagement by showcasing newly released product features in-person or online.
Develop scalable learning modules centered around tools available to dealers and for new product releases.
Build and maintain strong, long-lasting client relationships.
Negotiate contract renewals with dealers.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
Prepare reports on account status and monthly performance metrics.
Assist with challenging client requests or issue escalations as needed.
Periodically travel to our dealers for in-person meetings and tradeshows as required to nurture relationships, drive engagement, and obtain feedback.

Requirements

Proven experience (2+ years) as an Account Manager, Customer Success Manager, or similar role, preferably within the technology or software industry.
Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders.
Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset.
Strong oral and written communication skills.
Customer-service oriented.
Experience working in remote or distributed teams is desirable.

Location

Canada (Remote)

Work Type

Remote

Experience Level

2+ years

Salary/Compensations

$70k to $80k

About the Company

TOOLBX is a leading digital experience platform for lumber and building materials suppliers.
We provide e-commerce, customer portal, and AR management solutions that streamline payments, simplify AR, grow online sales, and improve the customer experience for independent suppliers.
As part of our customer success approach, we place significant focus on fostering enduring relationships with our customers.

Equal Opportunity

TOOLBX is an equal opportunity employer committed to diversity and inclusion in the workplace.