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About the Role

Join our team as a Plumber, serving customers across Hampshire, Berkshire, and Sussex. In this role, you will fix plumbing issues, conduct water efficiency audits, install water-saving devices, and contribute to a sustainable future. You will also assist with project planning, cost estimation, and ensuring the safety and efficiency of plumbing projects. A key part of your role will be ensuring customer satisfaction and providing emergency assistance as part of the Waterlink Plumbing standby team.

Responsibilities

Take detailed records of works for cost, measurement, and quality.
Produce detailed, accurate records of as-built details for completed schemes.
Assist in the supervision of site work, ensuring quality, health, safety, programme compliance, cost efficiency, and customer/client liaison.
Confidently explain work being carried out to customers, ensuring their peace of mind.
Ensure the team understands customer needs, managing expectations and dealing with queries and complaints fairly.
Work as part of the Waterlink team, assisting office and field functions, including in other geographical areas as required.
Propose innovative solutions for Customer Side Leak repairs by seeking appropriate information and assessment methods.
Deal with arising issues effectively, seeking help when necessary.
Implement plumbing works in accordance with best practices and relevant regulations.
Ensure quality, environmental, and Health & Safety policies are considered on every project.
Routinely audit works to ensure standards are maintained.
Conduct Water Efficiency Audits and install water-saving devices.
Report on progress and customer interactions.
Review plans and visit sites for cost estimations.
Ensure plumbing projects run safely and efficiently.
Ensure every customer interaction is positive.

Requirements

Must have the legal right to work in the UK.
Must pass background, identity, and employment referencing checks.
Strong operational and industry knowledge and experience is essential.

Skills

Level 2 City and Guild Plumbing Qualification
Effective communication and interpersonal skills
Ability to work independently and meet deadlines
EUSR Water Hygiene Card (Bonus)
WIAPS approved Plumber (Bonus)
Level 3 City and Guild Plumbing qualification (Bonus)

Location

Hampshire
Berkshire
Sussex

Work Type

Full-time
Standby Rota
Overtime

Experience Level

Dependent on experience

Education Level

Level 2 City and Guild Plumbing Qualification
Level 3 City and Guild Plumbing qualification (Bonus)

Salary/Compensations

£33,500 - £38,900 p.a.
£7500 average Standby Rota and Overtime earnings approx p.a.

Benefits

Excellent Stakeholder pension scheme, up to 10% employer contribution
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service
Flexible annual leave policy to buy or sell holiday leave
Paid volunteering days
Cycle to work scheme
Health cash plan
Life assurance
Wellbeing related benefits

About the Company

South East Water supplies top-quality drinking water to 2.3 million customers in the southeast of England.
We operate through a network of 9,000 miles of pipe, delivering 544 million litres of water daily.
Our employees' skill and expertise ensure our water meets the highest standards.
We are committed to meeting the needs of our customers now and in the future.
We encourage creating and pursuing new opportunities for personal growth.
We provide a place to be your real self, build deeper connections, and enjoy a sense of belonging.
We are invested in helping to create a sustainable water supply for now and the future.

Equal Opportunity

We recognise creativity comes from diversity not similarity.
We are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity.
You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.