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About the Role
This senior role within the UK Experience Studio holds end-to-end responsibility for delivering complex, creative-led live events, acting as the strategic and operational lead across multiple projects and accounts.
Responsibilities
- Own the full lifecycle of creative event projects, from briefing and proposal through to delivery and post-event reconciliation
- Act as the senior, central point of contact for clients across all creative, technical, and production requirements
- Translate client strategic objectives into clear event recommendations, creative direction, and production solutions
- Build and maintain strong client relationships, proactively identifying opportunities to grow accounts and enhance delivery standards
- Lead and coordinate cross-functional project teams spanning content, creative, technical, production, and logistics disciplines
- Demonstrate a strong working understanding of creative and technical roles and capabilities
- Confidently brief, challenge, and guide creative and technical teams at a senior level, ensuring ideas are both creatively strong and technically deliverable
- Work closely with Creative and Production Leads to define the right team structure and skillset for each project
- Oversee production coordination across all technical and creative outputs, including AV, video, staging, and show delivery
- Ensure timelines, budgets, and scopes are clearly defined, managed, and delivered against
- Collaborate with operations, logistics, and production leadership to ensure seamless delivery across UK and European teams
- Manage external suppliers and freelancers, ensuring quality, consistency, and value
- Work closely with Account Managers, Operations, Creative, Production, and Logistics teams to ensure joined-up delivery
- Coordinate internal and external stakeholders across multiple geographies, ensuring clear communication and accountability
- Provide clear guidance and solutions when challenges arise, maintaining confidence with both clients and teams
Requirements
- Minimum 5 to 10 years’ experience in the events industry
- At least 3 years leading creative and technical project teams
- Proven experience delivering complex, strategic events involving integrated creative and production disciplines
- Deep understanding of creative and technical event roles, with the ability to “speak the same language” as creatives, producers, and technical specialists
- Strong experience managing external freelancers and building project teams with the right balance of skills
- Confident working with senior client stakeholders across marketing and communications functions
- Excellent leadership, communication, and decision-making skills, with strong attention to detail
- Comfortable managing multiple projects simultaneously in a fast-paced environment
- Curious, collaborative, and commercially minded, with a passion for innovation and industry best practice
- Well-connected within the events industry, with a strong network of partners and freelancers
- Experience working within a large, international organisation
- Agency experience (events or marketing/communications) preferred
Skills
- Project Leadership
- Client Leadership
- Creative Event Project Delivery
- Client Relationship Management
- Team Leadership
- Creative and Technical Understanding
- Production Oversight
- Budget Management
- Supplier Management
- Stakeholder Collaboration
- Communication Skills
- Decision-Making Skills
- Attention to Detail
- Commercial Acumen
- Innovation
- Industry Best Practice
Location
- London, United Kingdom
Work Type
- Hybrid
- International Travel Required
Experience Level
- Senior
- 5-10 years experience
- 3+ years team leadership experience
Benefits
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks (deals on flights, hotels, cruises, car rentals)
- Access to over 20,000 courses on learning platform
- Leadership courses
- Internal job openings prioritized
About the Company
- Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
- We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Equal Opportunity
- All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
- We are committed to providing reasonable accommodation to qualified individuals with disabilities.