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About the Role

The Principal Solutions Architect - Forward Deployed (FDA) is a trusted transformation architect who combines enterprise-grade technical design with consulting-grade business acumen to shape how strategic customers adopt Atlassian as their operating system for work. This role is focused on architectural design and business transformation, not hands-on engineering.

Responsibilities

• Design and deliver the customer's end-to-end System of Work, expanding Atlassian beyond engineering into every business function.
• Lead workflow transformation including operating model design, CoE structures, governance, and platform team design.
• Expand into HR, Finance, Marketing, PMO, and Operations through cross-functional workflow design.
• Drive AI adoption through practical use cases embedded into daily work.
• Own and evolve the System of Work blueprint based on outcomes and usage data.
• Own the target-state architecture for strategic enterprise customers across the full Atlassian System of Work.
• Design across the full stack: multi-tenant SaaS, identity, data residency, integrations, Forge & Connect, Marketplace, and migration paths.
• Co-design AI-native workflows.
• Ship durable artifacts such as reference architectures, ADRs, Forge prototypes, Terraform/IaC modules, Compass scorecards, and automation rule libraries.
• Lead executive engagement and cross-functional delivery, translating business outcomes into capability roadmaps and phased plans.
• Orchestrate execution across various teams and stakeholders.
• Close the loop with Product, converting field patterns into prioritized product and platform requirements.
• Mentor Senior Solution Engineers, Solution Architects, and Partner Architects.
• Represent Atlassian externally through conference talks, reference architectures, and Developer Community contributions.

Requirements

• Deep experience in customer-facing technical, advisory, consulting, or transformation roles with a track record of owning and delivering end-to-end transformations at Fortune 1000, large regulated, or public sector customers.
• Executive presence and exceptional written communication skills.
• Strong workflow and systems thinking ability.
• Comfort with enterprise architecture concepts: cloud-native design, integration patterns, identity, security, and data.
• Ability to prototype, debug, and read code in at least one of: Java/Kotlin, TypeScript/Node, Python.
• Cross-functional credibility with IT, PMO, HR, Finance, and senior business stakeholders.
• Willingness to travel 25–50% and operate across customer time zones.
• Prior Forward Deployed, Customer Engineering, or Professional Services experience at a SaaS vendor, major SI, or Atlassian Solution Partner, leading platform transformations.
• AI/LLM architecture experience.
• Domain depth in one or more of: DevOps / Platform Engineering, ITSM/ESM, Agile-at-Scale, FSI, Public Sector, Healthcare.
• Experience designing on Forge, the Atlassian Marketplace ecosystem, or large Atlassian Cloud migrations.

Skills

• Enterprise-grade technical design
• Consulting-grade business acumen
• AI-native architecture
• Business transformation planning
• Workflow transformation
• Operating model design
• CoE structures
• Governance
• Platform team design
• Cross-functional workflow design
• AI adoption
• System of Work blueprint evolution
• Target-state architecture
• Full stack design (SaaS, identity, data residency, integrations, Forge & Connect, Marketplace, migration paths)
• AI-native workflow co-design (Rovo agents, knowledge grounding, Teamwork Graph enrichment, human-in-the-loop patterns)
• Artifact creation (reference architectures, ADRs, Forge prototypes, Terraform/IaC modules, Compass scorecards, automation rule libraries)
• Executive engagement
• Cross-functional delivery orchestration
• Capability roadmapping
• Phased plan development
• Stakeholder management
• Product requirement definition
• Mentoring
• External representation (conference talks, reference architectures, Developer Community contributions)
• Written communication
• Systems thinking
• Enterprise architecture concepts
• Cloud-native design
• Integration patterns
• Identity management
• Security
• Data management
• Prototyping
• Debugging
• Code reading (Java/Kotlin, TypeScript/Node, Python)
• AI/LLM architecture (RAG, knowledge graphs, agent design, AI governance)
• DevOps / Platform Engineering
• ITSM/ESM
• Agile-at-Scale
• FSI domain knowledge
• Public Sector domain knowledge
• Healthcare domain knowledge
• Forge design
• Atlassian Marketplace ecosystem design
• Atlassian Cloud migration design

Location

• Any country where Atlassian has a legal entity

Work Type

• Office
• Home
• Combination of office and home

Experience Level

• Principal
• Senior

Benefits

• Health and wellbeing resources
• Paid volunteer days

About the Company

• At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

Equal Opportunity

• We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
• We can support with accommodations or adjustments at any stage of the recruitment process.