Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Operations and Projects Manager will lead departmental projects, manage day-to-day systems, and drive operational metrics for the contract licensing process across EMEA. This role offers visibility and influence at the senior leadership level, with responsibility for escalating operational issues and recommending strategic improvements around contract issuance processes. The Manager will also develop and deliver training programs for third-party supplier staff.

Responsibilities

Oversee and drive the development of comprehensive training programs for third party supplier staff, ensuring consistency and accuracy in contract management activities.
Act as the primary point of contact for resolving complex licensing queries or issues, ensuring timely solutions and seamless communication across internal and external stakeholders.
Lead internal audits of contracts and amendments to ensure compliance with company policies and quality assurance standards.
Identify opportunities for process improvements and drive corrective actions where necessary.
Run and analyze weekly metrics reports, supporting the business to reduce contract issuance numbers.
Identify bottlenecks and process delays, escalating to business heads when required.
Own the development of KPI performance dashboards that deliver key insights to drive data-informed decision making and optimize resource allocation.
Build relationships with key business stakeholders across all DCP departments.
Partner with Senior Manager on monthly meetings with Senior stakeholders across DCP.
Collaborate with key stakeholders to support new licensing models and re-engineer current processes.
Partner with stakeholders to measure business performance and influence change across DCP.
Lead the design and delivery of training programs to drive consistency and raise licensing knowledge across DCP.
Identify and implement effective system changes across all licensing systems (CLM, Fusion, MDM and MicroStrategy) to support business operations.
Oversee and prioritize User Acceptance Testing activities, ensuring system enhancements for EMEA are delivered to scope and requirements.
Act as the business lead for system issue resolution, ensuring alignment between operational needs and IT response priorities.
Partner with other regions to share best practices on the systems used.
Oversee system management of all EMEA contract templates and dynamic inclusions.
Lead and drive contractual and licensing projects to enhance and improve processes and systems across the business.
Define project performance standards, track progress and generate reports for Senior Management.
Develop and implement a ‘best in class’ project management training program, including tracking tools, to standardize best practices across teams and ensure consistent project success.
Evaluate and optimize current business processes, identifying areas for continuous improvement to drive operational efficiency.

Requirements

Extensive experience working in a finance/contract/business administration role.
Experience of delivering large and wide-scale projects.
Strong project management skills, with the ability to effectively plan, execute and monitor projects.
Experience navigating in a complex matrix environment, collaborating across teams and functions.
Proven ability to influence and align stakeholders at all levels.
Leading successful change initiatives.
Credibility and confidence in dealing with senior stakeholders.
Excellent presentation skills, with the ability to share complex data into clear and compelling narratives for diverse audiences.
Proactive in challenging the status quo and identifying opportunities for improvement.
Strong academics background, preferably in a Business, Operations or Project field, with a focus on problem solving and analytical thinking.
Advanced proficiency in Microsoft Word, Excel and PowerPoint for creating reports and presentations.
Project Management training.

Skills

Planning and prioritisation skills
Strategic vision and execution
Results driven and performance focused
Process improvement and optimisation
Solutions-oriented
Adaptive to change
Time Management
Excellent interpersonal and communication skills
Proficiency in decision-making and analytical thinking
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Location

London, United Kingdom

Work Type

12-month Fixed-Term contract
Hybrid (4 days in office, 1 day WFH)
Full time

Experience Level

Extensive experience working in a finance/contract/business administration role
Experience of delivering large and wide scale projects

Education Level

Strong academics background, preferably in a Business, Operations or Project field

Benefits

25 days annual leave
Private medical insurance & dental care
Free Park Entry for family and friends
Disney Discounts on designated products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups (WOMEN @ Disney, Disney Mosaic, Disney PRIDE, ENABLED, TRUST)

About the Company

Join a team grounded in Disney values — acting with Integrity, Inclusion, Creativity, Collaboration, and Community.
These values shape how we work and support one another every day.
The Walt Disney Company is an Equal Opportunity Employer.
We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong.
Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.