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About the Role
As part of the hotel team, you will use your communication skills to bring sunshine to the team. Your goal is active customer retention, guest satisfaction, and loyalty. You will professionally coordinate daily reception tasks according to existing standards and ensure correct guest billing before check-out. Administrative tasks, including the policy-compliant closing of the day and transmission to the management and accounting team, are also part of your responsibilities.
Responsibilities
- Coordinate daily reception tasks according to existing standards.
- Ensure correct guest billing before check-out.
- Perform policy-compliant closing of the day.
- Transmit daily closing reports to the management and accounting team.
Requirements
- Completed hotel management training.
- Familiarity with hotel management systems such as Protel.
Skills
- Organizational talent
- Improvisation talent
- Communication skills
- Customer retention
- Guest satisfaction
- Guest loyalty
- Coordination
- Billing
- Administrative tasks
- Daily closing procedures
Location
- Germany
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- Hotel management training
Benefits
- 30 vacation days
- Discounts on overnight stays & gastronomy worldwide (also for family & friends)
- Job ticket subsidy for bus & train
- Additional health insurance
- Support for fitness & well-being
- Diverse further training programs (internal, external & international)
- Over 1,500 brand discounts via Corporate Benefits
- Exchange opportunities within the TFE Hotel group
About the Company
- TFE Hotels connects hotels, teams, and opportunities.
- With over 20 hotels and brands such as Adina Apartment Hotel, Adina Serviced Apartments, A by Adina, MM:NT, The Hobson by Adina, and The Wellington by Adina, we are shaping the future of European TFE hospitality and setting new standards for stylish temporary living.
- We promote personal responsibility, creativity, and further development.
- With us, you can grow, contribute new ideas, and gain international experience.
- Our culture is warm, uncomplicated, and genuine - and this atmosphere is felt by both guests and team members.
Equal Opportunity
- We welcome applications from all people – regardless of origin, age, gender, religion, sexual orientation, or physical and mental conditions.
- Diversity and inclusion are integral parts of our corporate culture at Adina.