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About the Role

As an experienced Network Engineer, you’ll be responsible for maintaining the stability and performance of our core modern enterprise infrastructure and systems. This is a broad network engineering role where you will help deliver ongoing service improvements and contribute to the implementation of projects, ensuring that current and future requirements are met. If you are looking for a network engineering role where you can build on existing expertise, take ownership of your technical development, and play an active role in driving innovation, automation and service improvement, then this role could be a great fit for you.

Responsibilities

Take ownership of specific network systems and services, ensuring they are maintained throughout their lifecycle and meet defined availability, performance, security and supportability standards.
Ensure the smooth operation of services while adhering to agreed SLAs, taking accountability for escalated technical issues and delivering sustainable, well-understood resolutions.
Act as a strong communicator, building effective relationships with stakeholders across technical and non-technical teams to understand requirements, expectations and areas for improvement.
Work closely with project managers, stakeholders and delivery teams to understand both business and technical requirements, contributing to the successful delivery of network solutions.
Take ownership of technical delivery activities, ensuring solutions are implemented in a stable, scalable and supportable manner aligned to organisational standards.
Contribute to network design activity, working alongside our architecture team to provide input, feedback and practical implementation considerations.
Drive continuous improvement by identifying and implementing changes where services do not meet expected standards, or where there are opportunities to enhance performance, resilience, security or efficiency.
Proactively identify, assess and remediate security vulnerabilities across the network estate.
Provide technical expertise and guidance, influencing decisions on improvements, standards and future direction of services and technologies.
Maintain high-quality design, implementation and operational documentation to support ongoing service stability and knowledge sharing.

Requirements

Currently operating at an experienced network engineer level, with evidence of independently taking ownership of network systems and delivering implementation, operational support and service improvements.
Experience supporting enterprise-scale network environments of a similar complexity, including both operational and delivery responsibilities.
Demonstrable experience of taking ownership of technical outcomes, including leading delivery across project and service lifecycles, managing implementation activities, resolving complex issues and driving improvements to live services.
Experience working across a broad range of network technologies and services, with the ability to adapt and take ownership of multiple network technologies and disciplines.
Proven experience working within a technical team, contributing to both day-to-day operations and the delivery of change, with the ability to manage competing priorities and operate effectively within structured service management and change management processes.
Strong experience working in a stakeholder-facing environment, with the ability to communicate clearly and effectively with both technical and non-technical stakeholders.
Strong hands-on experience with Cisco networking technologies, including routing and switches (Nexus and Catalyst), SD-WAN, Wireless, and remote access solutions (e.g. Cisco Secure Client/AnyConnect and ASAv), with the ability to implement, support and troubleshoot in a complex environment.
Experience working with enterprise cloud networking, ideally within Microsoft Azure IaaS; candidates with equivalent experience with other major cloud providers will also be considered.
Solid understanding and practical experience of IP routing protocols and data centre network architectures, including OSPF, MP-BGP, and modern fabric technologies such as VXLAN and EVPN, with the ability to implement and troubleshoot in a production environment.
Experience supporting network security technologies, including firewalls and network access control solutions (e.g. Cisco ISE), with the ability to understand, manage and troubleshoot security policies and configurations.
Experience managing core network services (e.g. DNS, NTP, DHCP) as part of maintaining a stable and reliable network environment.
Experience with, or a strong interest in, automation and Infrastructure as Code (e.g. Terraform, Bicep, ARM), with the ability to contribute to and support evolving automation practices.
A good match on an individual level to our organisational values.
Natural curiosity and a keen interest in all things ‘network engineering’– you like to build your own knowledge by attending webinars, listening to podcasts etc.

Skills

Cisco networking technologies
Routing and switches (Nexus and Catalyst)
SD-WAN
Wireless
Remote access solutions (e.g. Cisco Secure Client/AnyConnect and ASAv)
Enterprise cloud networking
Microsoft Azure IaaS
IP routing protocols
Data centre network architectures
OSPF
MP-BGP
VXLAN
EVPN
Network security technologies
Firewalls
Network access control solutions (e.g. Cisco ISE)
Core network services (DNS, NTP, DHCP)
Automation
Infrastructure as Code (e.g. Terraform, Bicep, ARM)

Location

London
Manchester
Coventry

Work Type

Permanent
Full-time
Hybrid

Experience Level

Experienced network engineer level

Education Level

Cisco CCNP or CCIE (desirable)

Salary/Compensations

London £65,221 - £75,000
Other UK locations £58,075 - £65,000

Benefits

Health plan
Gym memberships
Mental health support
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Private medical insurance
Virtual GP
Critical illness cover
Life assurance cover
Technology scheme
Cycle to work scheme
Will-writing service
Gym membership discounts
Fully equipped on-site gym open 24/7 in London only

About the Company

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Using a cloud first approach, our Infrastructure department provides the foundation for all of our IT and communication services.
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
The Financial Ombudsman Service is an equal opportunities employer.
All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
We want everyone to perform at their best and feel able to be themselves.
We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We are proud to be a Disability Confident Leader.
Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.