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About the Role
The Studio Manager will oversee the day-to-day running of the studio, establishing the systems, processes, and culture required for long-term growth. This role acts as the operational heartbeat of the business, ensuring a seamless guest experience, strong commercial performance, and exceptional service standards from day one.
Responsibilities
- Lead all aspects of studio operations, ensuring a smooth and efficient guest experience.
- Build and implement operational systems, processes, and procedures that support future scalability.
- Drive revenue performance through strong commercial awareness, membership growth, and guest retention strategies.
- Monitor operational KPIs, report on performance, and identify opportunities for improvement.
- Recruit, onboard, and develop a high-performing team aligned with the brand's values and service philosophy.
- Manage front-of-house operations and ensure hospitality-level service standards are consistently delivered.
- Act as the key point of contact for instructors, therapists, and external wellness partners.
- Oversee scheduling, staffing, inventory management, and studio resources.
- Support launch preparations and contribute to ongoing operational strategy as the business evolves.
- Identify efficiencies and leverage technology and emerging tools to improve operational effectiveness.
- Work closely with leadership to support future site expansion and growth initiatives.
Requirements
- Previous experience in an Operations Manager, Studio Manager, General Manager, or multi-site leadership role.
- A background within boutique fitness, wellness, hospitality, or premium service-led environments.
- Strong commercial acumen with experience managing budgets, driving revenue, and delivering operational KPIs.
- Exceptional organizational skills and the ability to create structure within a fast-moving environment.
- Natural leadership qualities with experience building, motivating, and developing high-performing teams.
- A guest-first mindset and a passion for delivering elevated customer experiences.
- Confidence to work autonomously while collaborating closely with founders and senior stakeholders.
- Strong problem-solving abilities and a proactive, solutions-focused approach.
- An interest in innovation, technology, and the evolving wellness landscape.
- Excellent communication skills and the ability to build relationships across diverse teams and partner networks.
- Alignment with the brand's values of intentionality, integrity, curiosity, and continuous growth.
- Excited by the opportunity to help bring an ambitious wellness vision to life and play a meaningful role in shaping the future of a rapidly growing brand.
Skills
- Operations Management
- System Building
- Guest Experience
- Team Leadership
- Commercial Acumen
- Revenue Growth
- KPI Monitoring
- Recruitment
- Onboarding
- Team Development
- Front-of-House Management
- Service Standards
- Scheduling
- Staffing
- Inventory Management
- Launch Support
- Operational Strategy
- Efficiency Identification
- Technology Leverage
- Problem-Solving
- Collaboration
- Communication
- Relationship Building
Location
- Sloane Square
Work Type
- Full-time
- Some weekends
Experience Level
- Experienced operations professional
- Operations Manager
- Studio Manager
- General Manager
- Multi-site leadership
Salary/Compensations
- £45k-£55k
Benefits
- Opportunity to join a visionary wellness brand at launch stage.
- Play a key role in shaping the operational foundations of a high-growth business.
- Work alongside passionate founders with ambitious expansion plans.
- Be part of a concept that blends wellness, hospitality, culture, and community.
- Genuine progression opportunities as the business grows into multiple locations.
- Help create an experience designed to positively impact people's wellbeing every day.
About the Company
- Redefining how people experience wellbeing by combining science-backed nervous system regulation with movement, recovery, nutrition, and therapeutic practices.
- Creating an immersive environment designed to support transformation from the inside out.
- Every aspect of the experience has been intentionally curated to create a deeply restorative and memorable guest journey.
- Launching with an initial prototype location in Central London with ambitious plans for future expansion.
- Built on the principles of intentionality, integrity, innovation, and community.
- Seeking individuals excited by the opportunity to help shape a category-defining brand from its earliest stages.