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About the Role
As a Field Service Engineer at our taap, you'll be the hero ensuring our customers get the most out of our game-changing water systems. Your job? Make installations a breeze, keep the Pure water flowing with top-notch maintenance, and sprinkle a bit of that our taap magic on every interaction.
Responsibilities
- Cover your allocated region and assist others in your team if needed
- Achieve a high completion rate for all jobs, including installing or repairing water systems for customers
- Carry out repairs to water home systems
- Identify and fix issues the first time, avoiding return visits
- Ensure customers are delighted with their home water system returned to full working order
- Install water systems in customers’ homes
- Ensure all work is completed to the highest standards, with error-free plumbing and a clean, tidy kitchen
- Set up and demonstrate the water system for the customer, ensuring they enjoy all its features
- Maintain positive and frequent communication with scheduling and stock teams for swift issue resolution
- Provide an awesome customer experience from the first call until leaving the property
- Drive positive reviews and customer recommendations
- Follow all Standard Operating Procedures and defined processes, accurately recording information in systems
- Record all stock consumption accurately in systems to ensure van stock aligns with system counts
- Complete all stock takes accurately and on time
Requirements
- Possess a winning smile and an engaging personality
- Demonstrate a history of success in a previous field service or delivery role
- Exhibit strong problem-solving skills
- Be able to tackle basic plumbing tasks with ease
- Be reliable and dependable
- Possess top-notch communication and people skills
- Be able to work independently and juggle priorities
- Hold a valid driver's licence and a squeaky-clean driving record
Skills
- Field service
- Delivery
- Problem-solving
- Basic plumbing
- Communication
- Customer service
- Independent work
- Priority management
Location
- Regional coverage
Work Type
- Full-time
Experience Level
- Previous field service or delivery role experience
Benefits
- Personal use of company van
- Work uniform provided
- All work travel expenses paid for
- 23 Days Holiday plus Bank Holidays
- Monthly Individual Target Incentive
- Monthly Team Incentive
- Operational overtime regularly available
About the Company
- Our mission is to change the way people drink water at home.
- Our subscription service helps hundreds of thousands of people every day live healthier lives by drinking more water.
- The cutting-edge technology in our Water Systems provides customers with unlimited, great-tasting, pure water at the touch of a button.