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About the Role

As an ALAÏA Ambassador, you are responsible for the development and optimization of boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Responsibilities

• Ensure the achievement of sales targets for the boutique
• Monitor boutique KPIs
• Manage employees to optimize personal and boutique performance and profitability
• Monitor visual merchandising and displays to maintain brand image and boutique presentation
• Propose and manage initiatives in the Boutique according to the ALAÏA Direction that will develop new clients, drive sales and enhance the ALAÏA presence in the marketplace
• Conduct store buy in Paris showroom and develop buying budgets based on sales targets
• Recruit the appropriate profiles according to HR department and Maison requirements and ensure proactively talent pipeline in the Boutique
• Communicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual implication
• Conduct team meetings, ensuring that staff is aware of the targets and clients experience best practices
• Lead the performance management process through individual meetings including annual performance review
• Responsible for all group, Maison and boutique policies, procedures and guidelines
• Supervise the boutique back office and administration
• Manage the inventory
• Manage and develop customer relationships and the customer database system
• Act as an Ambassador for the Maison and Build and develop strong relationships with VIPs

Requirements

• Previous boutique management experience, especially in the field of luxury retail
• Good knowledge of MS office is required
• Knowledge of the CEGID store operating system is a plus
• Must be available to work retail hours including week-ends
• Candidate should have an existing list of strong customer relationships relevant for the London area
• Requirement of highly professional client service within the boutique

Skills

• Management and leadership skills
• Business acumen
• Excellent interpersonal, communication and organizational skills
• Ability to motivate and develop team as per ALAÏA’s image
• Ability to take initiatives
• Strong customer service approach
• Team spirit
• Additional languages would be a plus

Location

• London

Work Type

• Retail hours
• Week-ends

About the Company

• Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.
• Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.
• At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
• Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in
• In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• We encourage our people to be curious, drive their own career, and dream big.