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About the Role

Temenos powers a world of banking that creates opportunities for billions of people and businesses. We serve over 3000 clients in 150+ countries, collaborating to build new banking services and customer experiences on our open banking platform. We foster an open-minded and inclusive culture where everyone can create their own destiny and contribute positively to banking and society.

Responsibilities

• Develop and execute the strategy for the Temenos Learning Community for year-over-year growth in certifications and financial outcomes.
• Lead the creation of an integrated KM technology stack aligned with Temenos' innovation and operational goals.
• Work closely with product management, engineering, sales, support, customer success, field consulting, and external partners to codify, standardize, and share enterprise knowledge.
• Embed knowledge management practices into product roadmaps, software development lifecycles, and operational workflows to create a Knowledge-Centered Service (KCS) culture.
• Lead, mentor, and inspire a global team of 60+ professionals.
• Foster a culture of collaboration across diverse cultural contexts.
• Design and implement ongoing professional development initiatives for the team.
• Manage the selection and optimization of LM and KM platforms.
• Lead the adoption of cutting-edge technologies like AI, machine learning, and tools like MS Co-Pilot Gen AI.
• Facilitate transparent, accessible knowledge sharing between product engineering, support, and client-facing departments.
• Ensure the effective capture, storage, and dissemination of explicit and tacit knowledge.
• Establish KM governance policies to maintain consistency, quality, and regulatory compliance.
• Oversee the lifecycle of knowledge assets, implementing processes for retention, IP protection, and secure sharing.
• Define KPIs and metrics to assess the effectiveness of LM and KM initiatives.
• Regularly report to senior leadership on the impact of KM and LM programs.
• Lead enterprise-wide change management efforts for successful adoption of LM and KM practices and tools.
• Promote a company-wide shift toward a knowledge-sharing ethos.

Requirements

• Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or a related field.
• A background in banking, finance, or enterprise software is a plus.
• 10+ years in Learning and Knowledge Management.
• At least 5 years in a senior leadership role in global, enterprise software environments.
• Proven experience leading KM and LM transformations, particularly in complex, regulated environments.
• Demonstrated success in leading global teams and initiatives across multiple regions.
• Strong ability to inspire and lead cross-functional, global teams, promoting collaboration and innovation.
• Skilled at aligning KM and LM strategies with business objectives and driving their integration into software development and client-facing operations.
• Excellent interpersonal and communication skills, capable of engaging diverse stakeholders.
• Strong contract and vendor management experience.
• Ability to use data-driven insights to drive continuous improvement in LM/KM programs.
• Expertise in driving stakeholder engagement and successful adoption of KM initiatives across large enterprises.
• Willingness to travel up to 10% globally.

Skills

• Learning Management Systems (LM)
• Knowledge Management (KM)
• AI
• Machine Learning
• MS Co-Pilot Gen AI
• Content Management Systems
• Strategic Vision
• Communication
• Vendor Management
• Analytical Thinking
• Change Management

Experience Level

• 10+ years in Learning and Knowledge Management
• 5+ years in a senior leadership role

Education Level

• Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or a related field.

Benefits

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married.
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year
• Study leaves: 2 weeks of paid leave each year for study or personal development

About the Company

• Temenos is the world’s leading platform for composable banking.
• Serves clients in 150 countries.
• Helps clients build new banking services and state-of-the-art customer experiences.
• Top performing banks using Temenos software achieve cost-income ratios almost half the industry average and returns on equity 2X the industry average.
• Their IT spend on growth and innovation is also 2X the industry average.
• At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.