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About the Role

We are seeking a Modern Work M365 Support Engineer to join a Microsoft-managed services project supporting enterprise customers in Japan. This role focuses on end-user productivity support and cloud service operations, ensuring a seamless experience across Microsoft 365 applications and services. You will operate in a hybrid work environment, providing technical support, troubleshooting, and operational assistance across M365 applications and cloud platforms, while collaborating with Microsoft-aligned teams in a structured, SLA-driven delivery model. This position is well-suited for candidates with strong foundational knowledge of M365 tools and basic cloud concepts, along with a high aptitude for learning and adapting in a fast-evolving technology landscape.

Responsibilities

Provide support for Microsoft 365 Office applications (Excel, Word, PowerPoint, Outlook)
Assist in the operation and troubleshooting of M365 cloud services, including Exchange Online, SharePoint Online, and Microsoft Teams
Diagnose and resolve issues related to user access, collaboration tools, and email/document management
Support basic network-related troubleshooting (HTTP, TLS, TCP/IP, DNS)
Collaborate with internal teams and Microsoft stakeholders to meet service-level agreements (SLAs)
Document issues, resolutions, and standard operating procedures
Continuously learn and adopt new Microsoft technologies and platform updates
Provide user guidance and support to improve overall productivity and system usage

Requirements

10 years of hands-on experience managing Microsoft 365 environments
Knowledge of Microsoft 365 Office client applications (Excel, Word, PowerPoint, Outlook)
Basic understanding of Microsoft 365 cloud services (Exchange Online, SharePoint Online, Teams)
Foundational knowledge of computer networking concepts (HTTP, TLS, TCP/IP, DNS)
Strong ability to learn quickly and adapt to new tools, technologies, and environments
Ability to support users in a structured, customer-facing environment
Japanese: Native or fluent (required for customer interaction and documentation)
Basic knowledge of identity and access management, including Active Directory (AD), Microsoft Entra ID (Azure AD), Entra ID Connect, ADFS, WAP
Basic understanding of Windows client environments
Interest in AI technologies and modern workplace innovations
Experience working in enterprise IT support or managed services environments

Skills

Microsoft 365 Office applications
Exchange Online
SharePoint Online
Microsoft Teams
User access troubleshooting
Collaboration tools troubleshooting
Email management
Document management
Network troubleshooting (HTTP, TLS, TCP/IP, DNS)
Active Directory (AD)
Microsoft Entra ID (Azure AD)
Entra ID Connect
ADFS
WAP
Windows client environments

Location

Japan

Work Type

Hybrid

Experience Level

10 years of hands-on experience managing Microsoft 365 environments

About the Company

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.
Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.
We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand.
Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do.
Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture.
So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance.
For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

Equal Opportunity

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.