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About the Role

We are adding a compassionate and knowledgeable Technician to our team in Ontario. This posting is for an existing vacancy. You will be trained on the tools you will be working with and the equipment you will be repairing. You will work directly with clients to understand the issues with their equipment and troubleshoot to solve the problem. You will travel to different sites, both private residences and community facilities to accommodate client needs.

Responsibilities

• Diagnose and repair wheelchairs and custom mobility equipment.
• Assess issues with manual and power devices, troubleshoot batteries and functionality, and repair equipment.
• Deliver an exceptional Motion customer experience, prioritizing an empathic, respectful, and friendly customer experience.
• Ensure that clients’ needs are met and that we meet our objective to make life accessible for everyone.
• Work 8-hour shifts and travel to clients' homes and community facilities.
• Adapt daily schedule to meet the changing needs of clients.

Requirements

• Experience troubleshooting and solving mechanical challenges.
• Comfortable using and working with manual and power tools.
• Previous experience in customer service and assembling or repairing equipment.
• Exposure to using diagnostic tools and power equipment.
• Genuinely enjoy learning new tools and approaches to solving tactical challenges.
• Ability to navigate any situation in a friendly, professional, and compassionate manner.
• Ability to prioritize the comfort and urgency of clients.
• Ability to manage conflict and act with responsive patience to client demands.
• Understand the impact their mobility devices have on their lives.
• Valid G-class driver's license and a clean driving record.
• Clean criminal background check and be bondable.
• Ability to lift and carry up to 50 lbs.
• Have 70% of what we are looking for, and 100% of the passion.

Skills

• Mechanical troubleshooting
• Manual and power tool usage
• Customer service
• Equipment assembly and repair
• Diagnostic tools
• Power equipment operation
• Problem-solving
• Empathy
• Communication
• Adaptability

Location

• Ontario

Work Type

• Full-time
• Travel required

Experience Level

• Entry-level

Salary/Compensations

• $20.30-$30.45 per hour

Benefits

• Comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount
• Safe, respectful, and supportive work environment
• Company-provided safety equipment and resources

About the Company

• Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider.
• Served communities across Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan for more than 40 years through a network of 48 locations.
• Knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone.
• Products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more.
• Ensures the independence, mobility, and safety of clients of all ages.

Equal Opportunity

• Motion is an equal opportunity employer.
• We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible.
• We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process.