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About the Role
We are seeking a proactive and people-first IT Desktop Support Technician for a 12-month fixed-term role in Sydney, supporting the LN APAC IT Support team. This role involves providing hardware and software support to computer users across the region, acting as a go-to for the Sydney office and offering remote support to the wider APAC business. It's a versatile position that includes helpdesk duties, onboarding coordination, and project contributions, ensuring no two days are the same. The role is fundamentally about people, serving as the human face of IT and ensuring positive interactions.
Responsibilities
- Provide onsite and remote hardware and software support to APAC staff across Windows and Mac environments, managing requests in a timely and measurable way.
- Handle proactive maintenance, patching, upgrades, installations, and repairs across the laptop fleet.
- Manage account and email setup via Active Directory and O365, plus laptop builds for new starters and leavers.
- Support device, software, and security management platforms including Tanium, Intune, JAMF, and BitLocker.
- Act as the local technical resource, coaching end users on best practice and promoting self-service tools to build capability across the business.
- Contribute to a range of IT projects being delivered across the APAC region, supporting the broader LNE IT framework.
Requirements
- 3+ years in a service desk or desktop support role.
- Strong troubleshooting skills across both Windows and Mac.
- Demonstrated knowledge across operating systems, Microsoft Active Directory, Office 365, Exchange, VPN, and cloud-based tools like Slack, Teams, and Zoom.
- A methodical, organised approach to managing tickets, documentation, and escalations.
- A professional, friendly manner with the ability to communicate clearly with non-technical users and build genuine working relationships across the business.
- Comfortable using AI tools such as ChatGPT, MS Copilot, and Claude as part of your everyday workflow or keen to get there.
- Cool under pressure, comfortable shifting priorities, and able to pick up new technologies quickly in a fast-moving environment.
Skills
- Windows Support
- Mac Support
- Hardware Support
- Software Support
- Active Directory
- Office 365
- Exchange
- VPN
- Tanium
- Intune
- JAMF
- BitLocker
- Slack
- Teams
- Zoom
- AI Tools (ChatGPT, MS Copilot, Claude)
Location
- Sydney
Work Type
- Fixed Term
- Onsite
- Remote
Experience Level
- 3+ years
Benefits
- Opportunities for professional development and career advancement.
- Flexible approach to work location and hours.
- Access to concerts, events, and other entertainment perks.
- Comprehensive benefits including volunteer days, wellness programs, and mental health support.
- Generous vacation.
- Healthcare.
- Retirement benefits.
- Student loan repayment.
- Tuition reimbursement.
- Six months of paid caregiver leave for new parents.
- Perks like Roadie Babies helping new parents care for their babies on work trips.
- Exclusive employee ticketing program for free live events.
About the Company
- Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
- We are recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies.
- Our world-class teams specialize in all aspects of the live entertainment industry, from ticketing innovations and global venue development to concert promotion, production, sales, brand partnerships, and artist management.
- We believe in taking care of our employees who help artists bring live music to fans worldwide.
Equal Opportunity
- We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
- You will be working in an inclusive environment and be encouraged to bring your whole self to work.
- We will do all that we can to help you successfully balance your work and Homelife.
- As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
- It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.