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About the Role

Richemont is a global leader in the luxury sector, comprising various Houses specializing in jewelry, watches, and high-end accessories. We are dedicated to preserving the heritage and identity of each Maison while innovating and designing new products that align with their values through continuous creativity.

Responsibilities

• Understand Maison strategy, CS market action plan, and fiscal year projects.
• Propose and lead local initiatives to enhance service quality.
• Drive HQ and local projects, acting as project owner.
• Clarify objectives, create roadmaps, involve members, and share milestones.
• Collaborate with counterparts for project completion.
• Be accountable for results and increase visibility of CS activities.
• Support the CS Manager in developing local CS strategy.
• Support other team members' activities and projects.
• Contribute project management skills to Cartier Japan initiatives.
• Advocate for excellent client-first services.
• Be a role model for project management, organization, and time management.
• Serve as the key contact for the international team.
• Participate actively in the CS community (meetings, trainings, conversations).
• Understand the CS Advisor and Dealer metier to gather feedback for service enhancement.
• Enhance collaboration with Richemont CS.
• Share project updates regularly.
• Support client satisfaction using client intelligence tools.
• Be the reference for Client Experience Barometer for CS.
• Create and organize activities to share best practices and increase CEB score.
• Share and communicate customer service KPIs to enhance service level.
• Suggest new initiatives, processes, or functions to improve CS operations and service quality.

Requirements

• Native Level Japanese
• Business Level English

Skills

• Excellent communication skills with cross-functional teams
• Client-centric and service-minded
• High level of integrity and accountability
• Great organization skills and time-management
• Forward-thinking & strives for excellence
• Ability to navigate uncertainties and manage complexity

About the Company

• Richemont is one of the world leaders in the luxury sector.
• Our Houses specialize in jewelry, watches, and high-end accessories.
• We embody a tradition of style, quality, and craftsmanship.
• We are committed to preserving heritage and identity while innovating.
• Internal mobility is a key growth accelerator within Richemont and our Maisons.
• We encourage curiosity, career ownership, and dreaming big.