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About the Role

We are seeking a Customer Service Department Storage G Staff member who can solve critical problems and provide value for the future of our business. Our customers trust our products and services for their daily lives.

Responsibilities

• Handle insurance premium collections via various payment methods (direct debit, group, credit card, bank transfer).
• Perform tasks according to the collection schedule.
• Register and modify payment method details.
• Manage and send documents to customers.
• Respond to inquiries from the call center and agency help desks.

Requirements

• At least 2 years of experience in financial administration.
• Ability to perform administrative tasks accurately.
• Must have been a full-time employee for at least 2 years in your most recent role.
• Graduated from university or an equivalent institution.

Skills

• Financial administration experience
• Experience in improving financial administration operations
• Ability to analyze current situations and continuously improve operations
• PC skills (Word, Excel, PowerPoint)

Location

• Hatsudai Headquarters, Tokyo

Work Type

• Hybrid
• Full-time

Experience Level

• 2+ years

Education Level

• University degree or equivalent

Salary/Compensations

• Commensurate with experience and ability, according to company regulations.
• Commuting allowance provided (according to company regulations).
• Variable bonus paid annually (based on individual and company performance).

Benefits

• Social insurance (health, pension, employment, workers' compensation)
• Benefit One
• Various training programs (English, Japanese)
• Childcare and nursing care leave system
• Babysitter support system
• Introduction of wiwiw system (support system for returning to work after childcare leave)
• Retirement plan

About the Company

• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
• Our mission is to make decisions easier and contribute to better lives.
• We aim to be a leader driving industry transformation.
• We are committed to being the most digital, customer-centric global company in our industry.
• Recent awards include: 2024 Gallup Exceptional Workplace Award Winner, Manulife Named one of Forbes World’s Best Employers 2023, Best Companies to Work for in Asia 2023, Canada’s Top 100 Employers (2024), Bloomberg’s 2023 Gender-Equality Index.

Equal Opportunity

• Manulife is an Equal Opportunity Employer.
• We embrace diversity and strive to attract, develop, and retain a diverse workforce.
• We foster an inclusive work environment that embraces the strength of cultures and individuals.
• We are committed to fair recruitment, retention, advancement, and compensation without discrimination.
• We prioritize removing barriers to provide equal access to employment.
• Human Resources will work with applicants who request reasonable accommodation during the application process.