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About the Role
Provide onsite instrument and assay integration and training for Abbott's Diagnostic's Division's highest complexity instruments. Serve as a primary contact and resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems.
Responsibilities
- Provide support to Abbott’s Diagnostic’s Division’s customers and field personnel.
- Serve as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training.
- Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone.
- Document information into the complaint handling system.
- Conduct comprehensive customer entrance interviews to understand customer needs and verify expectations.
- Assist customers with meeting their regulatory and validation requirements.
- Customize onsite customer training to meet specific customer needs.
- Manage the integration process to meet customer expectations and timeline.
- Conduct thorough exit interviews to present integration results and ensure customer satisfaction.
- Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, and document information into complaint handling system.
- Maintain and develop technical competence on assigned instruments, job-related tools, and processes.
- Follow defined TAS work processes for all aspects of the job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.
- Make decisions on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US.
- Consider financial and customer implications as part of decision making.
Requirements
- Must currently live in the East Region area.
- Must be able to travel up to 90 to 100%.
- Bachelor’s Degree in Medical Technology.
- 3 to 5 Years of relevant work experience in a laboratory environment, field service, a technical support call center, working with Abbott Diagnostics products, assays or instruments.
- Traveling up Towards 100%.
Skills
- Instrument and assay integration
- Training
- Troubleshooting
- Reagent problem resolution
- Complaint handling system documentation
- Customer interaction
- Account management
- Decision making
- Financial and customer implication consideration
- Customer needs assessment
- Regulatory and validation assistance
- Customer training customization
- Integration process management
- Technical competence maintenance and development
Location
- Remote
- East Region area
Work Type
- Remote
- Full-time
Experience Level
- 3 to 5 Years of relevant work experience
Education Level
- Bachelor’s Degree in Medical Technology
- Medical Technician
- Technical Application Specialist
Salary/Compensations
- $61,300.00 – $122,700.00
Benefits
- Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- Excellent retirement savings plan with high employer contribution.
- Tuition reimbursement.
- Freedom 2 Save student debt program.
- FreeU education benefit.
- Health and wellness benefits.
About the Company
- Abbott is a global healthcare leader that helps people live more fully at all stages of life.
- Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
- Our 115,000 colleagues serve people in more than 160 countries.
- Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.
- We’re always looking towards the future, anticipating changes in medical science and technology.
- Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe.
- The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Equal Opportunity
- Abbott is an Equal Opportunity Employer, committed to employee diversity.