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About the Role

Provides a professional and calm attitude to the communications center, serving as a vital link between staff, emergency responders, clients, and the public.

Responsibilities

• Maintain all radio traffic and control radio conversations.
• Answer phones professionally and friendly, and check voicemail regularly.
• Prioritize and multitask to respond to several calls simultaneously, following proper protocols.
• Proficiently use computers and communication systems, checking for proper functioning at the start of each shift.
• Keep accurate records of all radio and phone communications, and document incidents.
• Utilize district information and computer search engines to locate information for field staff assisting the public.
• Implement emergency SOPs while maintaining a calm demeanor.
• Proactively monitor CCTV cameras and report illegal activity (at some locations).
• Monitor office entrances and security cameras, and maintain a clean reception area (at some locations).

Requirements

• Dispatch experience preferred.
• High call volume experience is a plus.
• CCTV monitoring experience is a plus.
• Administrative skills including Microsoft Office proficiency are required.
• Hospitality skills are required.
• Excellent communication skills, with the ability to speak and write proficiently in English.
• Proficient in computer usage and Microsoft Office products.
• Ability to maintain a calm, quiet, and professional atmosphere.
• Ability to competently perform all essential duties with or without reasonable accommodation.
• Demonstrated commitment to effective customer service delivery.
• Ability to work productively as a member of a team or work group.

Skills

• Radio Communications
• Answering Phones
• Prioritizing Calls
• Use Of Equipment
• Reports And Logs
• Information Hub
• Emergency Procedures
• CCTV Camera Monitoring
• Office Security And Appearance
• Microsoft Office
• Hospitality Skills

Work Type

• Full Time

Salary/Compensations

• $25.33 an hour

Benefits

• Medical with available FSA and/or HSA
• Dental
• Vision
• Short-Term and Long-Term Disability
• Life
• Accidental Death and Dismemberment
• Critical Illness
• Accident
• Vacation
• Sick Time and/or PTO
• Paid Leave
• Holidays
• Floating Holidays
• Birthday Pay
• Jury Duty
• 401K Retirement Savings Plan

Equal Opportunity

• In Pursuant to the San Francisco Fair chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.