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About the Role

Assist patients in effectively utilizing dental services and perform a variety of general clerical duties, including handling all billing activities of the department.

Responsibilities

• Greet clients and answer phones courteously.
• Direct clients to appropriate services.
• Explain NEMS’ system and clinic services to new clients.
• Direct and escort clients to assigned operatories.
• Handle schedules/appointments for patients and clinic providers.
• Keep track of DentiCal or insurance authorization and schedule appointments accordingly.
• Handle dental records: filing appropriate information in dental charts and in NextGen system, file X-rays, request charts from Medical Department as needed, prep charts and superbills for scheduled clients.
• Obtain Denti-Cal / Medi-Cal stickers from clients.
• Verify Denti-Cal eligibility.
• Handle cash register, check client’s balance and obtain payment from responsible party.
• Prepare and audit charge and receipt summary at the end of the day, making corrections to data entry if needed.
• Handle daily clerical duties: typing, filing, office supplies, receiving and sorting mail.
• Handle/process/file all types of billing in the department, including Medi-Cal / Denti-Cal, Medicare, and private insurance.
• Perform other job duties as required by manager/supervisor.

Requirements

• Minimum high school degree.
• At least 2 years of similar work experience.
• Ability to handle computer data entry (EPIC).
• Must be able to fluently speak, read and write English.

Skills

• Prior training and experience in dental insurance billing is preferred.
• Knowledge of dental terminology is highly preferred.
• Ability to read radiographs to facilitate insurance billing is highly preferred.
• Fluent Chinese speaker (Cantonese and Mandarin) required.
• Fluent in other languages are an asset.

Location

• San Francisco, CA 94133

Work Type

• Full Time

Experience Level

• 2 years of similar work experience

Education Level

• High school degree

Salary/Compensations

• $31.00 - $31.00 Hourly

Benefits

• Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children
• Company contribution to 401(k)

About the Company

• NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.