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About the Role

The Security Officer is part of a team responsible for the security and safety measures throughout the property. The Security Department promotes and maintains every aspect of the property’s physical security and safety for Guests, Residents, Employees, Assets, and Reputation 24-hours a day. Security Officers need to be skilled in problem solving with a high attention to detail. All interactions are expected to be handled with sensitivity towards all occupants and workers, anticipating their needs so that we can meet our standards and achieve maximum Residential satisfaction while complying with all Four Seasons’ guidelines and policies.

Responsibilities

Flexible and able to work any shift, 7 days a week, and within 24 hours in a day, including weekends and holidays when required.
Respond to Resident support needs with the highest level of timeliness, hospitality, and professionalism.
Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards.
Able to walk/run upstairs while carrying a fire extinguisher.
Respond with urgency to all emergency conditions and events such as medical assistance / injuries, fires, power failures, floods, leaks, etc.
Write comprehensive incident reports and conduct thorough investigations with discretion.
Maintain report records, assist and follow-up on investigations.
Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Complete related duties and special projects as assigned by the Director of Security.
Assists Resident Service Attendants/Doorman with responsibilities and duties in their absence.
Receiving, processing, and delivery of packages/parcels for residents and building related management personnel.
All other duties as requested by colleagues and the management team.

Requirements

Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion.
Strong verbal and written communication skills.
Strong customer satisfaction/people skills.
Ability to multi-task in a high volume and demanding environment.
Fluent in English, reading and writing.
At least 1 year of Security experience required, preferably in the Hospitality field.
At least 1 year of Customer Service experience is preferred.
Ability to utilize computer equipment and use email; experience with MS Office, Access Control systems, CCTV Systems, Amadeus etc. is preferred.
Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.
Well-groomed professional appearance and demeanor.

Skills

Problem solving
Attention to detail
Sensitivity
Computer equipment utilization
MS Office
Access Control systems
CCTV Systems
Amadeus

Location

706 Mission Street

Work Type

Part-Time
Full-time

Experience Level

1 year of Security experience
1 year of Customer Service experience

Salary/Compensations

$35.80 per hour

Benefits

401K Retirement plan
New Parental Leave
Paid holidays and sick pay
Lunch Stipend
Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street.
Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents.
Our guiding principle on how we treat each other is the Golden Rule.
We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website - EEOC is The Law
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf