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About the Role

The HR Administrator serves as the front door to HR for employees and managers across the organization, providing responsive, high-touch support and ensuring each inquiry is handled with care, accuracy, and a strong customer-service mindset. This role helps employees and managers navigate day-to-day HR questions, connects them with the right resources, and works to deliver a seamless, positive experience from first contact through resolution.

Responsibilities

Respond to employee and manager inquiries within Workday Help ticketing system.
Triage, investigate, and resolve all employee inquiries within HR Operations service level agreement deadlines.
Provide support to employees in various HR-related topics such as employee handbook related issues/questions and Onboarding/Offboarding.
Perform administration of standard to complex processes and activities for all functional areas of HR.
Create and maintain Standard Operating Procedures (SOPs) and user guides.
Provide employee support within the guidelines of IOA Employee Handbook and Collective Bargaining Agreement Contracts.
Review all employee changes for data accuracy and integrity.
Proactively audit employee records for configuration, pay, and compliance accuracy using the Workday HRIS system.
Build relationships with internal stakeholders to identify opportunities for improvement in HR processes.
Manage and maintain all aspects of the employee data record in Workday.
Perform I-9 verifications and renewals.
Manage vaccination and license renewals.
Review all job changes and business process transactions for accurate processing.
Generate Wage Theft letters.
Manage employee referral program and verify program requirements for payroll payment.
Handle Office of Inspector General (OIG) Compliance Reporting.
Update course completion and stats.
Analyze reports and generate metrics for learning and development.
Troubleshoot learner technical issues.
Coordinate/facilitate live training sessions and mark completions in Workday.
Manage and maintain the Workday Learning module.
Configure Learning Campaigns.
Upload course content and troubleshoot system issues.
Run learning reports and generate metrics such as course completions, participation rates, and compliance percentage.
Act as a subject matter expert for the Workday Learning module, providing training, guidance, and technical support.
Partner with department leadership to digitalize learning and development processes.
Facilitate and host new hire orientations.

Requirements

Experience with Workday HRIS system.
Experience with Workday Learning module.
Experience with Workday Help ticketing system.

Skills

Customer service
Data analysis
Reporting
Training
Technical support

Location

Remote

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$75,000 - $78,000/annual

Benefits

Competitive salaries
Investment opportunities
Retirement opportunities
Outstanding health coverage
Robust wellness programs
Additional perks

About the Company

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place.
Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars.
We strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.
With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Equal Opportunity

Institute on Aging is an Equal Opportunity Employer.
Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.