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About the Role

You will own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role where you will be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon. This role requires regular customer interaction and up to 25% travel.

Responsibilities

Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.
Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges, leveraging the Moveworks Platform in innovative and meaningful ways.
Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
Generalize successful customer solutions into reusable templates and share learnings broadly across the team.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
5+ years of experience in a customer-facing technical role (Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer).
Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers.
Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang).
Willingness and ability to travel up to 25% of the time.
Ability to operate across multiple business functions and technical domains.
Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
Familiarity with Linux and Windows environments and command line.
Current on the latest AI tools, frameworks, and agentic design patterns and thoughtful about how to apply them to build reliable, scalable solutions.

Skills

API-based systems integration
LLM-based systems design
Prompt engineering
Context engineering
Data modeling
Communication skills
Relationship skills
Solution narrative development
Technical aptitude
Product judgment

Location

AMS - North America and Canada

Work Type

Flexible
Remote
Field-based

Experience Level

5+ years

Salary/Compensations

$143,200 - $243,400

Benefits

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs

About the Company

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.