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About the Role

The Housing Locator role is critical in assisting families approved for rental assistance to find suitable apartments or houses. This involves explaining rental assistance programs, accompanying clients to viewings, and supporting them through the lease signing and move-in process. Additionally, the role requires engaging with property managers and landlords to advocate for the program and facilitate understanding of the process.

Responsibilities

Develop positive relationships with families that foster connection, support, and trust.
Help families find housing, including coaching through the search process, accompanying to open houses, and speaking with landlords on their behalf.
Create and maintain relationships with landlords and act as a liaison between the client and the landlord/property manager.
Maintain contact with clients and landlords/property managers through frequent meetings, emails, and phone calls.
Maintain up-to-date and thorough client files, both paper and electronic.
Perform unit inspections and complete certification reports.

Requirements

Valid CA Driver’s license required, along with ability to be approved as a Zipcar driver (no significant negative incidents on driving record).
Fluency or a high level of professional proficiency in Spanish and English is required.
Experience with housing navigation/housing search is highly preferred.
Understanding of the issues low-income families and families experiencing homeless face.
Strong sense of professionalism and advocacy for working with landlords and property managers.
Outstanding work habits: punctuality, communication, reliability, cooperation, professionalism.
Ability to work independently and to juggle many responsibilities concurrently.
Knowledge of social service resources in the Bay Area.
Demonstrated commitment to diversity, equity, inclusion and belonging work.

Skills

Housing navigation
Housing search
Client advocacy
Landlord relations
Communication
Professionalism
Reliability
Cooperation
Independent work
Time management

Location

San Francisco, CA
Community

Work Type

Full time
In-person

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$33.33 per hour

Benefits

4 weeks of vacation your first year, 5 in your second.
Paid holidays
Sick time
Family leave
Health insurance fully covered by Compass for employees and dependent children.
Dental insurance fully covered by Compass for employees and dependent children.
Vision insurance fully covered by Compass for employees and dependent children.
Long term disability insurance
Life insurance
Retirement contribution (5% of salary after one year, vests during years 2-6)
Membership in OPEIU/Local 29 union

About the Company

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis.
We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.
The Compass Housing Location Services (CHLS) team empowers San Francisco families to find safe, stable, affordable housing.
Families receive assistance with housing search, including support with unit viewings, landlord advocacy, application submission, denial appeal, and move-in costs.
CHLS serves families in existing Compass subsidy programs as well as those outside the traditional homelessness response system.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an equal opportunity employer and actively seek to recruit a diverse workforce.
Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.
Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.
Requests for reasonable accommodation apply to all aspects of the hiring process.