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About the Role
VCA Ben White Animal Hospital is seeking a dedicated and enthusiastic Customer Service Representative to join our exceptional team. We are a fast-paced, high-volume veterinary hospital known for our positive culture, strong teamwork, and commitment to outstanding patient and client care. If you share a passion for people and pets, we encourage you to apply today.
Responsibilities
- Provide excellent customer service by warmly greeting clients and patients, answering phones, and escorting clients to exam rooms
- Schedule, confirm, and manage appointments efficiently
- Conduct outbound calls for follow-ups and client outreach
- Clearly communicate service fees and process payments
- Recommend and assist clients with over-the-counter products and services
- Educate clients on general pet care and wellness topics (e.g., heartworm prevention, flea & tick control, housebreaking)
- Maintain accurate medical records, charts, and client communications
Requirements
- Minimum of 1 year of customer service experience
- High school diploma, GED, or equivalent
- Strong communication and active listening skills
- Compassion for both people and animals, with emotional awareness
- Sound judgment and problem-solving abilities
- Ability to quickly learn and apply new information
- Proficiency in Microsoft Office
- Flexibility to work non-traditional hours, including Saturdays and some holidays
- Ability to lift up to 40 lbs.
- Ability to work in an environment with potential exposure to allergens, animal-related hazards, and varying noise levels
- Applicants must be 18 years of age or older
Skills
- Customer service
- Communication
- Active listening
- Problem-solving
- Microsoft Office proficiency
Location
- South Austin, Texas
Work Type
- Full-time
Experience Level
- 1 year of customer service experience
Education Level
- High school diploma, GED, or equivalent
Benefits
- Medical, dental, and vision insurance
- Paid vacation
- 401(k) retirement plan
- Generous personal pet care discounts
- Paid sick days
About the Company
- VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
- We are a family of hometown animal hospitals determined to positively impact pets, people and our communities.
- From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year.
- We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.
- Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
- The future of veterinary medicine is in our hands.
Equal Opportunity
- We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
- For a complete EEO statement please see our career page at vcacareers.com.