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About the Role

Join the NSW Civil and Administrative Tribunal (NCAT) in a key leadership role managing ministerial and high-priority correspondence. You will lead a small team in a fast-paced environment, ensuring timely, accurate, and high-quality responses to complex and sensitive matters. This role offers an opportunity to influence service delivery, strengthen complaint handling practices, and collaborate with senior government stakeholders.

Responsibilities

Lead the management of ministerial matters, complaints, and correspondence.
Oversee the quality, accuracy, and timeliness of outgoing responses.
Allocate and prioritize work to meet competing deadlines.
Identify and manage sensitive or high-risk issues.
Liaise with senior executives, Ministerial offices, and stakeholders.
Monitor trends and drive improvements in complaint handling.
Support, coach, and develop a small team.

Requirements

Proven ability to manage high-volume, time-critical correspondence with accuracy.
Strong stakeholder engagement across senior and diverse audiences.
Experience leading teams and driving performance outcomes.
Sound understanding of government processes and complaint handling.
Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment.

Location

Sydney

Work Type

Temporary Full-Time
hybrid working arrangements

Salary/Compensations

Clerk Grade 9/10, ($129,464 - $142,665) + super + leave loading.

Benefits

Access to internal training and leadership development programs.
Flexible work options including hybrid work and an autonomous work environment.
Generous leave entitlements: Flex leave, annual leave, sick leave, parental leave, and carers leave.
Health & Wellbeing: Access to Employee Assistance Programs.

About the Company

At NCAT, you’ll help deliver accessible, efficient and fair justice for the people of New South Wales. NCAT resolves a wide range of everyday disputes—from tenancy and guardianship matters to administrative and civil decisions—helping people navigate complex situations and move forward with confidence. It’s practical, meaningful work that directly impacts individuals, families and communities across NSW.

Equal Opportunity

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
Inclusion and Diversity lies at the heart of how we recruit.
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.