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About the Role

The Budtender is responsible for providing exceptional customer service by assisting guests throughout the purchasing process and educating them on cannabis products. This position may also include training new budtending staff to ensure alignment with company standards. The Budtender is expected to embody company and brand values while dedicating a significant amount of time to maintaining a clean and organized store environment, ensuring operational efficiency, and providing prompt and courteous service to every guest.

Responsibilities

Ensures stations are ready to go at venue opening time.
Maintain fully stocked and clean workstations at all times.
Assists with running side work, stocking, and cleaning during any and all down time.
Ensure opening and closing cleaning and organization is completed.
Participates in periodic all-staff cleanings and staff meetings.
Maintains proper cash-handling procedures at all times.
Ensures all guests are greeted as they arrive and whished farewell on upon their departure.
Participates in staff events, outings and promotional events.
Up keep knowledge with industry compliance and regulatory requirements as applicable to retail operations.
Remains knowledgeable on all cannabis products carried by the venue.
Remains knowledgeable on cannabinoids terpenes, and methods of cannabis consumption as it relates to sales of cannabis products.
Accurately creates and/or updates customer profiles.
Keeps up to date on locations daily/weekly sales, promotions, and discounts.
Ensure each guests receives their full attention during their transaction.
Assist with inventory as directed by manager.
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system.
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Other duties as assigned.

Requirements

Must be 21+ years old and pass a criminal background check requirement.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be motivated, hardworking, and passionate about cannabis.
Must be able to perform job functions with attention to detail, speed, and accuracy.
Must be able to prioritize and organize.
Must be able to be a clear thinker, remain calm, and resolve problems using good judgment.
Must be able to follow directions thoroughly.
Must be able to understand guest needs.
Must be able to work cohesively and professionally with co-workers.
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor.
Capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.

Skills

Interpersonal skills
Communication skills
Organizational skills
Problem-solving skills
Multitasking
Prioritization
Attention to detail
Speed
Accuracy
Clear thinking
Good judgment
Flexibility
Adaptability
Customer service
Cash handling
Inventory management
Cannabis product knowledge
Cannabinoid knowledge
Terpene knowledge
Cannabis consumption methods knowledge
POS system operation

Experience Level

1-3 years

Education Level

High school diploma or GED