Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Stage Experience Lead will oversee all sales floor departments within a Sephora location, including Beauty, Skincare, Fragrance & Haircare. This role is responsible for ensuring the team executes Sephora’s selling model and provides outstanding client service to meet and exceed company objectives.

Responsibilities

• Ensure all on-stage cast properly execute Sephora’s selling model.
• Support the timely response to all client feedback per department.
• Partner with direct manager to action client-related issues/feedback through the client service hotline or direct client feedback.
• Support all World selling cast being properly trained in all Client Interactive Technology.
• Support in-store events as needed, ensuring they meet store goals and client needs.
• Be aware of and coach to performance management situations within the assigned store area.
• Ensure timely feedback for improvement is delivered and followed up on.
• Participate in regular check-ins with direct reports.
• Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Requirements

• One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal/written communications skills.
• Ability to influence business partners at all levels in a clear and concise manner.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Location

• Toronto, ON, Canada

Work Type

• Full Time

Experience Level

• 1-3 years

Salary/Compensations

• CAD$22.20 - CAD$26.10/hr

Benefits

• Performance-based bonus opportunities
• Competitive benefits program
• Robust learning and development initiatives

About the Company

• Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
• We utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.