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About the Role

The Front Office Supervisor will assist Front Office Management in overseeing all Front Office Operations to ensure profitability, control costs, and meet quality standards for total guest satisfaction. This role is ideal for someone looking to advance from a Guest Service Agent position and gain experience in a Hilton full-service hotel.

Responsibilities

• Supervise front desk and valet staff.
• Greet guests.
• Check guests in and out.
• Handle guest requests and complaints.
• Handle group check-ins.

Requirements

• Minimum of 2 years of front desk or hospitality-related customer service experience is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to remain calm and professional under pressure.

Skills

• Property Engagement Platform (PEP) proficiency is a plus.

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 2+ years of experience

Salary/Compensations

• $21.00 per hour to start, with scheduled annual increases.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability benefits.
• Paid time off, including vacation, sick days, and holidays.
• Go Hilton employee travel program.

About the Company

• The Hilton Austin Airport is a recently refreshed, full-service hotel located on Austin-Bergstrom International Airport property.
• The hotel is managed by Prospera Hospitality, a company with over 20 years of property management experience in hotels, restaurants, and convention centers.