Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Sales and Rental Associate is responsible for assisting customers with product sales, order taking, and issue resolution, ensuring a positive customer experience by understanding and meeting their needs.

Responsibilities

• Provide customer service and convert to sales by explaining product features, benefits, and promoting accessories.
• Probe for customer needs and match them with rental products and solutions.
• Seek sales opportunities consistently.
• Ensure fair and consistent customer treatment and resolve issues.
• Drive in-store merchandising, including pricing, inventory control, and product placement.
• Follow all procedures for product delivery and pick-up.
• Maintain inventory control documents for the Rental Management computer system.
• Assist in fleet management to ensure adequate inventory levels.
• Monitor disputes, monthly billing, overdue accounts, and invoicing with the Manager.
• Participate in and ensure completion of daily duties.
• Work with the yard team to ensure correct staging of rentals and accurate return inventories.
• Manage branch email inbox.
• Competent on Diesel, Propane & Water billing and able to train new employees (Alberta only).
• Complete Transportation of Dangerous Goods (TDG) Write Ups (Alberta only).
• Competent on Dispatching/Logistics and can mentor/train new employees (Alberta only).
• Assist with pulling propane permits (Alberta only).
• Schedule and invoice Fencing (Alberta only).
• Manage and fulfill all incoming rental orders from the Sales team.
• Perform other duties as assigned.
• Maintain a safe working environment by following safety commitments, PPE requirements, SOPs, and policies.
• Report any unsafe working conditions.

Requirements

• 2 years of experience in customer service and/or direct customer sales.
• High School Diploma or equivalent.
• G Class (ON)/Class 5 (AB) Driver’s License with clean abstract.
• Ability to lift up to 50lbs on a regular basis.
• Excellent customer service and interpersonal communication skills.
• Technical aptitude and ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite.

Skills

• Customer Service
• Sales
• Product Knowledge
• Issue Resolution
• Merchandising
• Inventory Control
• Fleet Management
• Billing
• Dispatching
• Logistics
• Microsoft Office Suite

Location

• Alberta
• Ontario
• Quebec

Work Type

• Full-time

Experience Level

• 2 years of experience

Education Level

• High School Diploma or equivalent

Benefits

• Competitive wages
• Bonus opportunities
• Paid time off
• Company paid benefits including health, dental and vision care
• Life insurance
• RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership
• Exclusive store discounts
• Internal training
• Career development
• Mentorship
• Apprenticeship options

About the Company

• Stephenson’s Rental Services is a Canadian owned and operated leader in the equipment rental industry.
• We fuel projects, power progress, and help customers get the job done right.
• Proudly serving customers in Alberta, Ontario, and Quebec.
• Our values include: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus.

Equal Opportunity

• Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace.
• We encourage all qualified applicants to apply, including people with disabilities.
• Accommodations are available upon request throughout the selection process.