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About the Role
We are seeking an Assistant Store Manager to oversee day-to-day store operations, foster a positive and productive environment, and partner with the Store Manager to lead and develop employees. This role focuses on maximizing financial goals, managing customer relations, and driving customer acquisition in a retail setting that offers a variety of merchandise.
Responsibilities
- Facilitate a customer-centric environment by engaging customers and addressing issues promptly.
- Monitor and assist in training Pawnbrokers to meet company standards.
- Recruit top talent through company-prescribed channels.
- Open and close the store, ensuring adherence to all procedures for asset protection.
- Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
- Administer store processes including inventory, loan management, merchandising, and systems.
- Evaluate store financial statements and drive profitability through communication and goal setting.
- Ensure operating standards meet or exceed company standards.
- Monitor loan qualification and buying processes to maintain loan value and integrity.
- Complete assigned tasks and training for self-development.
- Communicate store mission and profit objectives clearly to employees.
- Maintain up-to-date product knowledge.
- Act as manager on duty in the absence of the Store Manager.
- Perform other related duties as assigned.
Requirements
- Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
- Willing and able to lift/carry up to 50 pounds.
- Demonstrated ability to effectively supervise others.
- Ability to work with firearms and become firearms certified.
- May be asked to assist customers on the exterior of the building or retrieve products from exterior storage.
- Minimum Age: 18 years old.
- Should be able to work in multiple locations as business needs dictate.
- Ability to work a flexible retail schedule based on business needs, including weekends and holidays.
- Will work 40+ hours a week; hours are based on business needs and not guaranteed.
- Computer literate and able to operate Point-of-Sale (POS) systems and common office machines.
- Ability to multi-task in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Analytical skills.
- Cash handling experience is required.
- Ability to work independently with minimal supervision.
- Excellent work ethic and strong business sense.
- Bilingual applicants are encouraged to apply.
- Must agree to a binding arbitration agreement to resolve disputes.
Skills
- Management/3rd key experience
- Customer Relations
- Customer Satisfaction
- Financial statement analysis
- Asset protection
- Inventory control
- Loan management
- Merchandising
- Store presentation
- POS systems operation
- Organizational skills
- Analytical skills
- Cash handling
- Working with firearms
Work Type
- Full-time
Experience Level
- Minimum of six (6+) months of management/3rd key experience
Education Level
- High School Diploma, GED, or equivalent experience
Salary/Compensations
- $16.00 to $20.00 per hour
- Easily achievable commission structure that pays for every transaction processed
- Retail sales associates can earn UP TO 8% on transactions, averaging an additional $4.25 per hour ON TOP OF HOURLY RATE
- Potential to earn 2-8% commission based on gross profit of personal performance
- Bonus based on store performance
Benefits
- Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
- The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
- Earned Wage Access program available on the second day of employment (up to 50% of wages earned, up to seven times in a payroll cycle).
- Ability to earn unlimited commission above hourly base rate.
- Vacation: One week paid after six months, additional week after one year, and two weeks annually thereafter. 120 hours after five years.
- Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5). 24 hours after five years.
- Employee discounts available on the first day of employment.
- Tuition Reimbursement with FirstCash Education (up to $2,000 per year for full-time employees).
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
- Auto-enrollment in the FirstCash 401k program after six months of employment (available to employees 21+).
- Access to the FirstCash Pet Insurance program.
About the Company
- FirstCash Holdings, Inc. is an Equal Opportunity Employer.
Equal Opportunity
- It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
- In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.