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About the Role

As a Field Service Specialist, you will be responsible for managing demand, contract, and after-sales project service for our customers. You will work on the front lines of development, shaping the field as you go, and contribute to an industry-leading team of automation professionals.

Responsibilities

• Perform preventive and predictive maintenance of automation equipment and hardware at customer locations, particularly on QCS (Scanner), Profilers, and Controls systems.
• Collaborate with team members and assist other service personnel to resolve complex service issues.
• Demonstrate and document the value provided to the customer through services rendered.
• Perform field commissioning of automation equipment.
• Document service and performance for capital equipment, including new system installations and additions.
• Implement new and add-on systems (hardware and software) as required.
• Assist customers in problem-solving at their worksites and via phone.
• Understand the customers' pulp and paper process and how automation equipment interacts with it.
• Provide sales support for service as needed.
• Actively promote spare parts and component upgrades at customer sites.
• Inform the service manager and North American product managers of product-related issues.
• Prepare trip reports, expense reports, and timesheets within two weeks of each mill visit.
• Clearly document the value provided during each visit.
• Routinely contact customers to schedule visits, determine the status of installed equipment, and take necessary actions to repair any failed equipment.
• Ensure the sales team and service manager are aware of your schedule.
• Visit customers regularly to maintain and improve customer relationships.
• Provide after-hours emergency service when required.
• Perform other duties typical to the position as assigned.

Requirements

• Minimum five years of experience with QCS / Profilers and Controls environments.
• Experience in the pulp and paper industry is a plus.
• Must possess a valid driver's license.
• Ability to collaborate effectively and work independently, including making decisions under stressful conditions.
• Ability to establish professional relationships with customers.
• Excellent written and verbal communication skills are critical.
• Self-managed and able to set daily and weekly priorities with customers.

Skills

• Automation equipment maintenance
• QCS systems
• Profilers systems
• Controls systems
• Problem-solving
• Customer service
• Sales support
• Technical documentation
• Field commissioning
• Preventive maintenance
• Predictive maintenance

Location

• Montreal, Qc
• Sherbrooke, Qc

Work Type

• Field Service
• Full-time

Experience Level

• Minimum five years of experience

Education Level

• Associate's degree in a science discipline or two years of electronics/instrumentation training.
• Alternatively, three to four years of technical school training in electronics, electromechanical, or instrumentation.

Benefits

• Generous wage and benefits package
• Company-funded registered pension plan

About the Company

• Valmet is a global technology leader serving process industries.
• We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions.
• Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.
• In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion.
• Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world.
• Valmet’s shares are listed on Nasdaq Helsinki.

Equal Opportunity

• Valmet is a place where the best talent from a wide variety of backgrounds comes together.
• To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.