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About the Role

The General Tool (GT) Service Technician is responsible for ensuring all equipment is rental ready by cleaning, checking, refueling, operating, and testing it. This role involves understanding and performing basic service requirements for all equipment, transferring product knowledge to customers, and servicing customer needs by demonstrating a thorough understanding of equipment applications. The technician will also work with the Parts Department on merchandising initiatives and complete all work orders and related documentation.

Responsibilities

Ensure all equipment is rental ready by cleaning, checking, refueling, operating, and testing equipment.
Understand and conduct the basic service requirements for all equipment including checking/gapping spark plugs, replacing air filters, checking recoils and ropes, greasing/lubricating bearings/joints, replacing/tensioning belts, etc.
Effectively transfer product knowledge to customers including explaining features and benefits, safe operating techniques, and promoting related accessories and products.
Service customer needs by demonstrating a thorough understanding of how our equipment exceeds, meets, or falls short in certain applications.
Treat every customer in a fair and consistent manner, resolving issues as they arise.
Work with the Parts Department to support in-store merchandising initiatives including pricing, parts and inventory stock, product placement, annual inventory initiatives, etc.
Complete all work orders and related documentation on the service and maintenance of equipment to preserve the integrity of the rental management computer system.
Participate in and ensure daily “COMPASS” is complete.
Keep themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws.
Report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

Requirements

1 year working with small engines, electrical repair, manual and power tools or similar experience
Valid G-Class Driver’s License with clean abstract.
Must be able to lift up to 50lbs on a regular basis.
Technical aptitude and ability to work independently with minimal supervision.

Location

Alberta
Ontario
Quebec

Work Type

Full-time

Experience Level

1 year experience

Benefits

Competitive wages and bonus opportunities
Paid time off
Company paid benefits including health, dental and vision care
Life insurance and RRSP matching
Annual uniform and PPE allowance
Discounted gym membership and exclusive store discounts
Internal training, career development, mentorship, and apprenticeship options

About the Company

Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry.
We don’t just rent equipment – we fuel projects, power progress, and help our customers get the job done right.
Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus.

Equal Opportunity

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace.
We encourage all qualified applicants to apply, including people with disabilities.
Accommodations are available upon request throughout the selection process.