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About the Role

The Loyalty Representative will support the planning and execution of TIFF’s Festival 50/50 campaign. This role leads key administrative functions for in-person sales, coordinates promotional and prize-related assets, and collaborates with cross-functional teams to support sales touchpoints, staff training, and overall campaign delivery.

Responsibilities

• Lead administrative responsibilities of 50/50 in-person sales, including creating staff schedules, coordinating delivery of printed material and signage to off-site locations, and set up and tear down of physical sales locations.
• Support on 50/50 and Membership marketing campaign development and deployment across sales touchpoints, including emails, SMS, and social posts.
• Collect and organize marketing assets for 50/50 prizes from partners including approved prize descriptions and photos.
• Coordinate fulfillment of early bird prizes with winners.
• Support in the training of Festival roaming sales staff and volunteers.
• Lead scheduling and supervision of Festival sales staff.
• Compile 50/50 performance metrics and sales tracking.
• Perform other duties as assigned.

Requirements

• Experience in customer service environments.
• Experience managing others.
• Experience in email marketing.
• Interest in working on TIFF’s fundraising 50/50 campaign.
• Ability to learn quickly, take initiative, and work both independently and as part of a team.
• Ability to multitask, prioritize, with high attention to detail and follow-through.
• Strong interpersonal, relationship building, and communication skills with a kind and professional manner.
• Strong tact and judgment, exercising discretion and the ability to escalate concerns to Management when needed.
• Exceptional oral and written communication skills.
• Candidates must be legally able to work in Canada.
• Visa must allow completion of the full contract for those on time-limited Visa status.

Skills

• Photoshop
• Canva
• Mailchimp

Location

• 350 King Street West, Toronto, ON M5V 3X5

Work Type

• Contract
• Full-time
• Weekly in-office requirements: Minimum 3 days (May to October)
• Festival Office Requirements: Full time during Festival

Experience Level

• Job Grade: 1

Salary/Compensations

• $21.50/hour

About the Company

• TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.
• TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
• TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
• We strive to provide reasonable accommodations whenever requested.

Equal Opportunity

• TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
• TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
• If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.