Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Assistant General Manager oversees the day-to-day operations of a designated Milk Bar Bakery, supporting, managing, and developing team members to exceed business goals.

Responsibilities

• Uphold a high standard of bakery operations ensuring a clean, safe, and welcoming environment.
• Manage the financial performance of the Bakery Revenue, Labor, and COGS.
• Prepare Milk Bar products, prioritizing taste and quality.
• Track sales against budget and execute strategies for increasing sales.
• Manage and track voids, discounts, and financial inconsistencies.
• Monitor inventory and replenish stock, adjusting pars to eliminate waste.
• Troubleshoot equipment issues and minimize the use of external technicians.
• Comply with and enforce DOH regulations and Milk Bar GMP standards.
• Follow and lead company dress code and hygiene practices.
• Uphold Milk Bar, local, state, and federal requirements for inspections.
• Meet with direct supervisor weekly with a prepared agenda and attend weekly Bakery meetings.
• Ensure team members utilize operational and training materials.
• Maintain and enforce daily checklists, including temperature logs, FIFO, soft serve, deep clean tasks, and AM/PM checklists.
• Oversee all menu changes and ensure proper implementation.
• Communicate menu changes to delivery and pickup services.
• Address facilities, tech, and art requests with corresponding departments.
• Lead staff development and succession planning.
• Provide ongoing feedback, establish performance expectations, and ensure optimal team placement.
• Support GM on staffing plans, including interviewing, hiring, training, and addressing disciplinary matters.
• Manage team environment and provide timely response to team needs.
• Support with payroll and scheduling, anticipating changes based on needs and seasonality.
• Ensure all staffing needs are met while meeting the budget.
• Manage attendance, call outs, and latenesses.
• Maintain legal compliance with all relevant EEO, labor, HR, wage, and food safety laws.
• Manage team contests.
• Demonstrate a commitment to service by prioritizing the guest experience and creating personalized moments.
• Ensure smooth day-to-day operations of the designated Bakery.
• Foster and promote a strong work culture and #MilkBarLife, upholding brand service standards.
• Monitor, measure, respond, and correct any incorrect customer interactions.
• Fully understand and exhibit the Milk Bar ethos, embody core values, inspire celebration, and create magic.
• Serve as a brand ambassador internally and externally.
• Coach, guide, and support the team to provide an exceptional customer experience.
• Maintain brand identity in all interactions.
• Address and resolve all customer issues at the Bakery, on Social Media, and through the Customer Experience department.

Requirements

• 2-3 years of managerial/supervisory experience, preferably in the hospitality or food industry.
• Food handler card required.
• Strong leadership, decision-making, and multitasking skills.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Self-starter capable of identifying and executing necessary changes.
• Strong communication skills.
• Ability to solve problems independently and delegate as needed.
• Ability to build relationships and embrace change.
• Must be able to safely lift up to 25 lbs.
• Must be able to remain in a stationary position for shifts.
• Regular in-person attendance is an essential function and requirement of this position.

Skills

• Leadership
• Decision making
• Multitasking
• Communication
• Problem solving
• Delegation
• Relationship building
• Embracing change
• Food preparation
• Inventory management
• Staff development
• Customer service

Experience Level

• 2-3 years managerial/supervisory experience

About the Company

• Milk Bar Bakery