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About the Role

The Product Engineer role entails evaluating and investigating product issues that come through customer complaints or non-conformances. Trend and handle incoming complaints and non-conformances to improve product quality and meet regulatory requirements.

Responsibilities

• Diagnose and investigate field issues arising out of customer complaints.
• Solve product safety, quality & performance issues experienced in the clinical environment with thorough root cause analysis.
• Track status and communicate progress effectively to the IB engineering leader by working with customers, supplier quality, manufacturing, field service, complaint handling team and engineers to understand the clinical and other circumstances that may have contributed to the issue.
• Participate in reviewing closure criteria for complaints and continuously work to improve the process alongside complaint handling team.
• Perform data analysis to characterize issues within our product portfolio and to direct design and process changes to improve our products.

Requirements

• BS in Engineering (any discipline) or equivalent experience (defined as a High School Diploma/GED and 4 years relevant work experience).
• Ability to investigate, analyze and resolve issues on product or processes.
• Proven ability to lead, influence, and partner effectively in a manner that supports a diverse global, collaborative, and cross-functional environment.
• Proven analytical, interpersonal, communication, organization, planning and leadership skills.
• Process focus and continuous improvement orientation.
• Must be willing to work in our Salt Lake City, Utah facility full-time.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Skills

• Familiarity with computer applications such as Microsoft Excel and Word, AI and online tools.
• Understanding of IEC60601-1 and particular standards for patient parameters.
• Familiarity with ISO 13485 or 21 CFR related regulations.
• Self-starter, energizing, results oriented, and able to multi-task.
• Excellent teamwork, coordination and communication skills.
• Effective oral and written communication skills.
• Global project experience
• Circuit design and simulation tool experience

Location

• Salt Lake City, Utah

Work Type

• Full-time
• Onsite

Experience Level

• Two years’ experience in medical device industry or equivalent safety critical industry.

Education Level

• BS in Engineering (any discipline) or equivalent experience (defined as a High School Diploma/GED and 4 years relevant work experience).

Benefits

• Relocation Assistance Provided: Yes

About the Company

• At our Salt Lake City site, engineering, research, and manufacturing teams come together to design and build surgical imaging technologies — including advanced C-arm imaging systems that support image-guided procedures for clinicians across the globe. The work here contributes to the precision and capability clinicians bring into the OR every day.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
• At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.

Equal Opportunity

• GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
• While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.