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About the Role

Hello Patient is seeking a Head of Product to define and scale product decision-making processes. This role serves as a key liaison between customers, engineering, operations, and executive leadership, ensuring the development of the right products. The position involves owning product strategy, roadmap prioritization, customer discovery, and product execution across multiple teams, with a focus on leveraging AI tools to enhance product development and internal workflows.

Responsibilities

• Own and prioritize product roadmaps across multiple product areas and engineering pods.
• Balance competing stakeholder requests while maintaining a holistic view of company priorities and long-term product direction.
• Drive product decisions through data, customer insights, business impact, and strong product judgment.
• Lead customer discovery efforts, including regular onsite visits and customer feedback.
• Partner closely with customers to uncover workflow opportunities and identify high-impact product investments.
• Translate customer feedback and business requirements into clear product specifications and PRDs that engineering teams can execute on.
• Act as the primary bridge between executive leadership, engineering, and product stakeholders.
• Partner with engineering leads to ensure clarity on priorities, tradeoffs, and success metrics.
• Build and improve product processes that enable the company to scale efficiently.
• Build and ship products yourself, not just direct engineering teams.

Requirements

• 5+ years of product management experience as an IC, ideally in B2B SaaS or healthcare technology.
• Strong technical background; Computer Science degree, software engineering, or equivalent technical experience required.
• Experience building AI, LLM-based products, automation, agent-based systems, or workflow software.
• Proven experience owning product strategy and roadmap decisions for complex software products.
• Strong customer discovery skills with a track record of translating customer insights into successful products.
• Experience writing high-quality PRDs and driving products from concept through launch.
• Demonstrated ability to influence and challenge stakeholders through thoughtful, data-driven debate.
• Experience working closely with engineering teams in highly technical environments.
• Familiarity with AI-powered products, workflows, or developer tooling.
• High agency, strong ownership mentality, and willingness to operate as a hands-on individual contributor.
• Experience building products in healthcare, health-tech, or healthcare operations workflows.
• Experience at a high-performing product-led technology company known for strong product culture.
• Experience scaling products and teams in a fast-growing startup environment.
• Experience using AI tools to accelerate product development, prototyping, and customer research.

Skills

• Product Strategy
• Roadmap Prioritization
• Customer Discovery
• Product Execution
• AI Tools
• LLM-based Products
• Workflow Software
• B2B SaaS
• Healthcare Technology
• Data-driven Decision Making
• PRD Writing
• Agile Methodologies

Location

• Austin, TX
• New York, NY

Work Type

• Onsite
• Hybrid
• Remote

Experience Level

• Senior Individual Contributor
• 5+ years of product management experience

Education Level

• Computer Science degree
• Software engineering
• Equivalent technical experience

Salary/Compensations

• $200,000 - $250,000

Benefits

• Meaningful ownership in a fast-growing healthtech startup

About the Company

• Hello Patient is transforming healthcare communication through advanced conversational AI.
• Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth.
• Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention.
• Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.
• Backed by Scale and 8VC, we're building the future of healthcare communication.