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About the Role

A Shift Supervisor is a key leadership role focused on delivering exceptional hospitality and elevating the coffee experience while maintaining cafe standards and achieving business goals. This role fosters a culture of continuous learning and improvement within the team.

Responsibilities

• Contribute to sales growth initiatives and manage cafe expenditures.
• Support ongoing cafe operations and continuous improvement.
• Oversee service flow to ensure safety, cleanliness, quality, and efficiency.
• Execute operational duties including ordering, receiving, and inventory management.
• Follow Leader on Duty processes, including staff deployment and break management.
• Facilitate onboarding and training for new team members.
• Handle cash handling and daily deposits.
• Address guest concerns promptly.
• Report incidents of illness and injury.
• Provide guidance on new menu offerings and operational procedures.
• Lead efforts to achieve company-wide sustainability objectives.
• Prepare and serve beverages and food items to high-quality standards.
• Supervise high-performing team members.
• Act as a role model for team members, setting high standards and leading with Omotenashi.
• Foster a culture of curiosity and ongoing learning through tastings, cuppings, and training.
• Ensure compliance with company standards and safety protocols, providing constructive feedback.

Requirements

• Eligible to work in the United States and 18 years of age or older.

Skills

• Leadership
• Training
• Communication
• Feedback delivery
• Problem-solving
• Empathy
• Sustainability passion
• Basic math skills
• Basic computer skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• 6 months to 1 year of supervisory experience or experience in team leadership

Education Level

• Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire
• Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire

Salary/Compensations

• $22.90 - $22.90 an hour
• $22.90 per hour + tips averaging approximately $8 - $13 dollars per shift hour

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program

About the Company

• Blue Bottle's mission is to connect the world to delicious coffee, elevating the craft from seed to cup.
• We strive to build a better tomorrow by investing in a sustainable future for our people, the company, and our planet.

Equal Opportunity

• Blue Bottle is an Equal Opportunity Employer.
• We value an open mind, dedication to work, and a collaborative spirit.
• We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications.
• We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace.
• We comply with the ADA and provide reasonable accommodations.
• We provide reasonable religious accommodations.
• We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create other conflicts of interest.
• We will consider employment-qualified applicants with arrest and conviction records.
• We participate in E-Verify.