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About the Role

We are seeking an energetic, hands-on Store Manager with a passion for retail, creativity, and customer experience. The ideal candidate will thrive in a fast-paced, dynamic environment, motivating and developing a team while delivering a fun and engaging shopping experience that reflects the unique spirit of Flying Tiger Copenhagen.

Responsibilities

• Act as a brand ambassador, creating a fun, welcoming, and engaging store atmosphere for both customers and team members
• Lead by example to deliver an exceptional customer experience through storytelling, product engagement, and service
• Communicate clear goals, priorities, and expectations, and monitor team performance against key business metrics
• Recruit, train, coach, and develop a high-performing team, with a strong focus on engagement and succession planning
• Drive sales performance by executing action plans focused on key KPIs (sales, conversion, items per transaction, average basket)
• Deliver regular team briefings to share product knowledge, campaigns, and commercial priorities
• Ensure excellent execution of merchandising and visual standards, aligned with Flying Tiger Copenhagen’s concept and seasonal changes
• Oversee daily store operations, including inventory management, stock flow, and back-of-house organization
• Maintain a clean, safe, and inspiring store environment that reflects the brand identity
• Optimize store resources and control expenses while maintaining operational efficiency
• Ensure compliance with all local regulations, company policies, and health and safety standards
• Support new store initiatives, promotions, and product launches with enthusiasm and creativity
• Perform other related duties as required
• Process transactions accurately and efficiently using POS systems
• Utilize the company’s mobile application to manage daily workflows, conduct store audits and visits, complete surveys and checklists, capture and upload photos for documentation, and leverage insights to ensure operational compliance and drive store performance
• Create, manage, and optimize daily and weekly staff schedules to ensure adequate coverage, operational efficiency, and alignment with business needs

Requirements

• Minimum 3 years of retail management experience (lifestyle, specialty, or high-volume retail preferred)
• Strong leadership skills with the ability to engage, motivate, and develop teams
• Passion for delivering exceptional and memorable customer experiences
• Experience in fast-paced, high-turnover product environments is an asset
• Strong organizational and operational skills, including inventory and stock management
• Commercial mindset with the ability to drive sales and achieve KPIs
• Comfortable using retail systems and Microsoft Office tools
• Flexible availability (weekends, evenings, and holidays as required)
• Ability to lift and move merchandise (up to ~50 lbs) as needed
• Comfortable using ladders or step stools
• Ability to perform physical tasks such as bending, reaching, and carrying items

Skills

• Leadership
• Customer Experience
• Team Development
• Sales Driving
• Merchandising
• Visual Standards
• Inventory Management
• Stock Management
• POS Systems
• Microsoft Office

Location

• Canada

Work Type

• Full-time

Experience Level

• 3 years of retail management experience

Salary/Compensations

• $50,000-$55,000/annually

About the Company

• Fox Group is a leading and fast-growing retailer with over 10,000 employees globally.
• Flying Tiger Copenhagen is a Danish lifestyle retail chain that began in 1995.
• The brand has expanded to over 1,000 stores across 42 countries.
• Flying Tiger Copenhagen offers a wide array of products, primarily focusing on accessories and toys, designed to bring fun and surprise to everyday life.
• The store layout encourages a 'treasure hunt' experience with at least 300 new items introduced each month.

Equal Opportunity

• Fox Group is an equal opportunity employer committed to diversity and inclusion.
• We encourage applications from all qualified candidates, including those with disabilities.
• Accommodations are available upon request throughout the recruitment process and will be handled confidentially.