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About the Role

This Program Manager role is an individual contributor position on the Culture & People Development team, reporting to the Director of Culture, People Development & People Analytics. The role focuses on learning enablement, particularly AI upskilling and change management, and workplace culture and learning experiences across hybrid, virtual, and in-person formats. You will manage existing programs and develop new initiatives.

Responsibilities

Partner with cross-functional leaders to design learning experiences that accelerate skill development and support change management across the company, with a particular focus on AI.
Own end-to-end management of a hybrid culture and learning portfolio, including vendor-delivered workshops, "by request" team learning sessions, and flagship in-person events at our San Francisco HQ.
Create and iterate on program communications, learner-facing content, and learning platform materials that drive visibility and engagement.
Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep programs on track and continuously improving.

Requirements

4+ years in program management, learning & development, talent development, or a related people/HR function
Bachelor's degree or equivalent professional experience
Hands-on experience with AI tools in a professional context
Experience managing cross-functional projects from inception to completion where the business problem or solution may not be fully defined
Ability to manage concurrent people programs with unique audiences and competing timelines while proactively clearing blockers
Experience planning and delivering hybrid and in-person learning experiences, with a history of using data to measure program effectiveness and inform improvement
Strong written, visual, and verbal communication skills, with the ability to transform requirements into clear documentation, compelling content, and regular stakeholder updates
Ability to facilitate engaging learning environments, ask probing questions that surface stakeholder needs, and dive deep into root causes and motivations

Skills

AI tools
Instructional design tools
Learning management systems
Articulate Rise
Canva
Workday Learning
Vendor relationship management
Twitch
Gaming
Live entertainment

Location

Bay Area
San Francisco, US

Work Type

Hybrid
Onsite

Experience Level

4+ years

Education Level

Bachelor's degree or equivalent professional experience

Salary/Compensations

$81,600—$142,800 USD

Benefits

Medical, Dental, Vision & Disability Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Amazon Employee Discount
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Company

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together.
We’re on a quest to empower live communities.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.