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About the Role

QXO, Inc. is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

Responsibilities

Act as the primary point of contact for key customers, addressing inquiries and concerns via phone and email.
Provide exceptional customer service to support sales efforts and enhance customer satisfaction.
Collaborate with Outside Sales Representatives (OSR) to strengthen customer relationships and achieve sales targets.
Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products.
Make strategic recommendations to increase adoption of private label products and digital solutions.
Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs).
Ensure timely and accurate deliveries while assisting with various customer operations.
Efficiently resolve day-to-day customer issues, whether working remotely or from company offices.

Requirements

Minimum of 2 years' Sales or Customer Service experience, preferably in building materials.
Strong organizational skills with attention to detail.
Excellent problem-solving abilities and sound judgment.
Effective interpersonal and written/verbal communication skills.
Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint).
Willingness to travel up to 25% for business purposes.
Comfort with extended periods of desk work and heavy phone/email communication.

Work Type

Remote
Onsite

Experience Level

2+ years

Salary/Compensations

CAD $47,902.00 - CAD $67,101.00 /Yr.

Benefits

Competitive Pay
Medical, Dental, and Vision Benefits
Employee Assistance Program
Telemedicine Service
Employee Stock Purchase Plan (ESPP) with a 15% discount twice annually
RRSP Program with fair matching
Personal Emergency Leave
Paid Time Off
Company Holidays
Paid Training
Advancement Opportunities
Opportunity to earn valuable certifications

About the Company

The building products distribution market is a nearly $800 billion global opportunity, with a highly fragmented landscape and significant room for innovation.
QXO sees transformative potential in areas like B2B e-commerce, price optimization, demand forecasting, and digital customer connectivity.
QXO is led by Brad Jacobs, who has founded and scaled five multibillion-dollar, publicly traded companies — including XPO, GXO, RXO, United Rentals, and United Waste.
With more than 500 acquisitions completed across his career, Brad brings a proven track record of building world-class teams and creating long-term shareholder value.

Equal Opportunity

QXO is an Equal Opportunity Employer.
We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.