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About the Role

Atlassian is seeking an exceptional Principal Solution Engineer passionate about addressing complex customer challenges, shaping executive-level technical strategy, and securing significant enterprise deals. You will collaborate closely with the enterprise sales team, regional channel partners, and senior customer stakeholders to gain a deep understanding of customer needs, lead strategic technical engagements, navigate complex enterprise scenarios, deliver compelling demonstrations, and drive business closure. Your expertise will ensure solutions effectively meet client demands, contributing to their success and Atlassian's growth.

Responsibilities

Lead complex customer discovery and executive-level technical engagements, identifying business challenges and desired outcomes while mapping them to Atlassian’s value propositions and solutions.
Define technical account strategies for priority opportunities, aligning Atlassian’s product suite to transformation initiatives across teams, departments, and enterprise programs.
Identify and influence cross-product, solution, and platform expansion opportunities to maximize customer value and long-term growth.
Investigate and understand sophisticated client pain points to craft meaningful, scalable solutions that address business and technical requirements.
Act as a senior product and platform expert, clearly articulating and demonstrating how Atlassian’s software drives collaboration, productivity, governance, and business transformation.
Deliver executive-ready demonstrations and workshops showcasing how Atlassian’s solutions empower teams, connect work across the enterprise, and drive measurable outcomes.
Guide customers on best practices, architecture considerations, implementation strategies, and change management approaches to achieve success with Atlassian software.
Build strong partnerships with sales counterparts and cross-functional teams to improve engagement, shape deal strategy, and optimize the sales cycle.
Gather customer feedback, competitive insights, and field learnings, sharing them with product teams and leadership to influence improvements and roadmap direction.
Mentor solution engineering peers, contribute to reusable assets, and raise the technical bar across the team through coaching, knowledge sharing, and best-practice development.

Requirements

Bachelor’s degree or equivalent.
8-10+ years of experience in Presales, Solution Engineering, Enterprise Architecture, or customer-facing roles for technology vendors or technology-driven organizations.
Deep knowledge of Atlassian’s product suite and the ability to articulate its strategic value in solving complex business challenges at enterprise scale.
Proven experience leading impactful product and solution demonstrations, technical evaluations, and executive-level workshops for large enterprise customers.
Ability to identify solution expansion opportunities, shape technical strategy, and align Atlassian capabilities with customer goals and measurable business outcomes.
Experience influencing senior technical and business stakeholders, including executives, architects, and transformation leaders.
Highly organized, able to work in a fast-paced, ambiguous environment, balancing competing priorities and deadlines across complex opportunities.
Strong interpersonal and communication skills to influence technical and business stakeholders, with the ability to present to and persuade varied audiences.
Collaborative mindset with a passion for solving problems and empowering customers, along with a “roll-up-your-sleeves” approach focused on execution and continuous improvement.
Demonstrated ability to mentor peers, scale knowledge, and contribute to team enablement or field best practices.

Work Type

Office
Home
Combination of the two
Virtual

Experience Level

8-10+ years

Education Level

Bachelor’s degree or equivalent

Benefits

Health and wellbeing resources
Paid volunteer days

About the Company

Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.
With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes.
We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian.
Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success.

Equal Opportunity

We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.